IT Help Desk Technician II
Location: Belize,
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
The IT Help Desk Technician II, also known as Level II IT Support or IT Support Specialist II, is a key technical support role commonly sought by Managed Services Providers (MSPs) and IT departments. This position is essential for organizations that rely on robust desktop, server, and network infrastructure. The IT Help Desk Technician II provides a higher tier of support than entry-level technicians, resolving escalated service tickets, supporting complex environments, and ensuring smooth day-to-day IT operations for end-users and businesses.
In this full-time IT Help Desk Technician II role, you will work with a dynamic team supporting a variety of client environments remotely. As part of a growing MSP partner network, your expertise will be called upon to troubleshoot advanced issues, manage user onboarding, monitor system health, and ensure adherence to service delivery standards. The position offers not only the opportunity to work with leading technologies such as Windows 10, Windows Server 2016/2019, and various Remote Monitoring & Management (RMM) tools, but also the chance to develop your technical and customer service skills in a fast-paced, collaborative environment.
As an IT Help Desk Technician II, your daily responsibilities will include acting as the first point of contact for complex desktop support issues, providing hands-on assistance to end-users, and managing escalated technical problems that require advanced know-how. You will also be responsible for configuring and supporting Windows servers, monitoring alerts, handling firewall and network support, as well as supporting cloud-based systems. Your attention to detail and dedication to accurate documentation will help ensure all service interactions are thoroughly recorded and meet company standards. Your excellent communication and customer service skills will be vital as you interact with both technical and non-technical users, delivering solutions that keep client businesses running smoothly.
The IT Help Desk Technician II position is ideal for individuals with a minimum of three years' IT support experience, especially those who have previously worked with MSPs. Familiarity with RMM tools such as ConnectWise, Kaseya, or Ninja, as well as Professional Services Automation (PSA) platforms like Autotask, is highly valued. A strong background in network troubleshooting—including LAN/WAN support, firewall management (SonicWall, Meraki), and cloud services—is essential for success in this role. The position also requires a commitment to ongoing professional growth and a proven track record of dependability and performance in a team-oriented environment.
Located in Belize, this role offers the opportunity to contribute to a supportive and innovative IT community. Belize is recognized for its growing IT sector and offers a friendly, collaborative work culture that supports skill development and career advancement.
If you are passionate about IT support, eager to tackle challenging technical issues, and ready to take your career to the next level, we encourage you to apply for the IT Help Desk Technician II position by clicking the job application button below.
IT Help Desk Technician II - Summary- Provide Level II technical support for desktops, servers, and networks in managed service environments
- Work remotely with MSP partners to resolve advanced IT issues for end-users
- Support critical business systems, onboarding, and network infrastructure
- Act as the first point of contact for escalated Windows desktop support issues
- Deliver daily technical assistance and advanced troubleshooting for end-users
- Assist with configuration, maintenance, and support of Windows Server environments
- Monitor system alerts and respond according to established company procedures
- Resolve service desk tickets that require complex technical knowledge
- Support onboarding processes for new users, including account setup and access provisioning
- Provide LAN/WAN and network troubleshooting and support
- Install, configure, and maintain network devices and supporting hardware
- Ensure accurate documentation and compliance with service delivery standards
- Full-time employment with a reputable MSP partner
- Competitive compensation package (details provided during hiring process)
- Opportunities for professional development and advancement
- Collaborative team environment focused on ongoing learning
- Mandatory previous experience working for a Managed Services Provider (MSP)
- Minimum of 3 years in IT support roles, such as Help Desk, Desktop Support, Service Desk, or IT Analyst
- Proficiency with Remote Monitoring & Management (RMM) tools: ConnectWise, Kaseya, Ninja, or similar
- Experience with Professional Services Automation (PSA) or ticketing systems (e.g., Autotask)
- Background in firewall and network support, with preference for SonicWall and Meraki
- Strong troubleshooting skills for servers, networks, workstations, and cloud environments
- Excellent customer service and professional communication skills
- Dependable, detail-oriented, and committed to quality work
- Interest in ongoing professional growth and technical skill advancement
- Experienced IT professional with a strong MSP background
- Proactive problem-solver with advanced technical troubleshooting ability
- Effective communicator with both technical and non-technical stakeholders
- Demonstrates reliability, a strong work ethic, and attention to detail
- Motivated to stay current with IT industry trends and best practices
- This is a remote, full-time role supporting U.S.-based MSP clients
- Position based in Belize, offering the chance to work within a growing IT sector
- All qualified applicants will receive consideration in accordance with EEO guidelines
Take the next step in your IT career—apply today for the IT Help Desk Technician II position by clicking the job application button and joining a team dedicated to technical excellence and client success.