IT Help Desk Technician
Location: Sacramento, CA
Job Type: Contract
Company: IDR
Category: All Other
Job Description Apply Now
Are you passionate about delivering outstanding IT support and ensuring smooth technology operations for users? We are seeking an experienced IT Help Desk Technician to join our team and provide enterprise-level desktop, endpoint, and user environment support. This full-time opportunity offers the chance to work on a government project, supporting critical IT operations and making a direct impact within the organization. As an IT Help Desk Technician, you will collaborate with a dedicated technical team to resolve technical issues, deploy hardware, manage user accounts, and contribute to a seamless IT experience for all users.
In this IT Help Desk Technician position, your primary focus will be on supporting end-user devices, troubleshooting a wide range of hardware, software, VPN, and network connectivity issues, and ensuring that all incidents are resolved efficiently within Service Level Agreements (SLAs). You will leverage your expertise with Active Directory, Microsoft Intune, SCCM, and Microsoft 365/O365 Admin Center to manage user accounts and enterprise environments. Your ability to deliver high-quality customer service and technical support will be essential in promoting user satisfaction and operational excellence.
This role provides a unique opportunity to work in an environment where your technical skills are valued and your contributions are recognized. You will have access to ongoing professional development, a competitive compensation package, and comprehensive benefits, including medical, vision, and dental coverage. Working as an IT Help Desk Technician also means joining a company with more than 25 years of industry experience and a proven track record of supporting employee growth and success.
IT Help Desk Technician - Summary- Deliver enterprise-level IT support, focusing on desktop, endpoint, and user environment troubleshooting.
- Provide technical assistance for hardware, software, and network-related issues for end-users.
- Support onboarding and offboarding processes by imaging, configuring, and deploying devices.
- Collaborate with a team on a government project to ensure critical IT operations run smoothly.
- Respond promptly to IT support requests, diagnose technical problems, and provide effective solutions.
- Support and manage end-user devices including laptops, desktops, and mobile devices.
- Troubleshoot advanced hardware, software, VPN, and network connectivity issues.
- Image, configure, and deploy laptops and devices for new user onboarding.
- Log, track, and resolve incidents using ServiceNow while meeting established SLAs.
- Handle user account provisioning, onboarding, and offboarding using Active Directory and Microsoft 365/O365 Admin Center.
- Utilize Microsoft Intune and SCCM to manage device configurations and ensure compliance.
- Provide excellent customer service to internal users, ensuring timely resolution and user satisfaction.
- Work collaboratively within a technical team to support government IT initiatives and projects.
- Competitive compensation package tailored to experience and role responsibilities.
- Comprehensive medical, vision, and dental insurance options.
- Access to Employee Stock Ownership Program (ESOP).
- Life insurance and additional voluntary benefits.
- Opportunities for career progression and professional development through dedicated engagement management.
- Recognition as a ClearlyRated's Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Advanced experience in Active Directory administration for user and group management.
- Strong hands-on proficiency with Microsoft Intune and SCCM for device management and deployment.
- Demonstrated experience with Microsoft 365/O365 Admin Center for user account administration.
- Proven ability to manage Windows 10/11 enterprise environments efficiently.
- Excellent troubleshooting skills across hardware, software, VPN, and endpoint support scenarios.
- Ability to deliver high-quality technical support and maintain user satisfaction in a fast-paced setting.
- Strong organizational skills with attention to detail and ability to meet SLA requirements.
- Technically proficient with a service-oriented mindset and a strong desire to help others.
- Experienced in supporting enterprise IT environments and government projects.
- Detail-oriented, reliable, and capable of managing multiple priorities efficiently.
- Excellent communicator, able to explain technical concepts clearly to non-technical users.
- Committed to ongoing learning and adapting to new technologies as needed.
- This full-time IT Help Desk Technician role offers a dynamic work environment with opportunities for skill development and advancement.
- Be part of a company with over 25 years of industry experience, supporting major government and private sector projects.
- Benefit from a collaborative team culture and strong leadership dedicated to your success.
- The work location provides opportunities to support critical IT operations within a government context.
Equal Employment Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to advance your career as an IT Help Desk Technician and make a significant impact, we encourage you to apply now by clicking the job application button. Join us in delivering high-quality IT support and shaping the future of technology operations!