IT Help Desk Technician
Location: Saint Joseph, MI
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Help Desk Technician, also commonly referred to as a Helpdesk Analyst or IT Support Specialist, plays a critical role in delivering technical support and customer service within a large, dynamic organization. As part of a dedicated IT support team, this position offers significant opportunities to build technical expertise, collaborate with colleagues, and advance your professional career. This IT Help Desk Technician position is a full-time opportunity based in St. Joseph, MI, within an environment that values teamwork, professional development, and service excellence.
Joining the organization as an IT Help Desk Technician, you will be responsible for providing technical assistance and troubleshooting support to internal users across more than 700 locations nationwide. Your daily activities will focus on resolving a range of IT issues, including password resets, network and printer troubleshooting, end-user connectivity, and software support. This position is designed for individuals who are passionate about technology, possess strong problem-solving abilities, and are committed to delivering outstanding customer service in a fast-paced setting.
Working in St. Joseph, MI, provides team members with the unique benefit of being part of a vibrant local community while contributing to the success of a nationally recognized organization. The region is known for its friendly culture and offers a supportive environment that encourages personal and professional growth.
The IT Help Desk Technician role is an excellent entry point for individuals seeking to advance within the field of information technology. The organization is committed to promoting from within, giving you ample opportunities to grow your skills and pursue higher-level positions as you gain experience. By joining a team of 15 to 20 Level 1 Help Desk Technicians, you will have access to mentorship, ongoing training, and a collaborative atmosphere that fosters knowledge sharing and continuous improvement.
As a full-time IT Help Desk Technician, you will be expected to leverage your technical proficiency and communication skills to address a variety of IT support requests. Success in this role depends on your ability to maintain a customer-service oriented approach, adapt quickly to changing technologies, and work effectively within a team. Your contributions will be vital to ensuring the seamless operation of IT systems and the satisfaction of end-users throughout the organization.
IT Help Desk Technician - Summary- Provide technical support and troubleshooting for internal users across multiple locations.
- Deliver exceptional customer service and maintain a professional, service-focused mindset.
- Perform password resets, network troubleshooting, printer installations, and software support.
- Collaborate with a team of IT professionals in a large organization.
- Respond to IT support requests via phone, email, or ticketing systems, ensuring timely resolution of issues.
- Diagnose and resolve technical hardware and software issues, including password resets, printer setup, and network connectivity problems.
- Document issues, solutions, and best practices for future reference.
- Collaborate with IT team members to share knowledge and improve support processes.
- Maintain a high level of customer satisfaction by communicating clearly and professionally with end-users.
- Participate in team meetings and ongoing professional development activities.
- Competitive compensation package based on experience and qualifications.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Employee Stock Ownership Program (ESOP).
- Access to a dedicated engagement manager committed to your success.
- Opportunities to work within an award-winning, industry-leading organization.
- Team-oriented culture with support for career advancement and professional growth.
- Minimum of 1 year of experience in an IT support role (network and/or hardware).
- Bachelor’s degree in any field is required.
- Strong customer-service orientation and excellent communication skills.
- Experience with Microsoft Office 365 and related software.
- Proficient in basic IT troubleshooting, including password resets, printer installation, end-user connectivity, and network support.
- Passionate about information technology and helping others solve technical problems.
- Demonstrates a willingness to learn and grow within a large organization.
- Collaborative team player who values knowledge sharing and continuous improvement.
- Adaptable, resourceful, and able to manage multiple tasks effectively.
- Possesses a strong work ethic and a commitment to delivering high-quality customer service.
- The organization has a proven track record of over 20 years in the industry and is recognized for its commitment to employee success and client satisfaction.
- Work in a close-knit, team-oriented environment that fosters mutual support, learning, and development.
- The company has received the ClearlyRated Best of Staffing® Client and Talent Award for 10 consecutive years.
- The IT Help Desk Technician position offers clear pathways for advancement and opportunities to increase your technical expertise over time.
If you are ready to take the next step in your IT career and join a progressive, supportive organization, we encourage you to apply for the IT Help Desk Technician position by clicking the job application button.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.