IT Help Desk Technician
Location: Saint Joseph, MI
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
If you are an experienced IT Help Desk Technician seeking to advance your career in a dynamic and collaborative environment, this is an excellent opportunity for you. Our client, a leading organization with a nationwide presence, is searching for a dedicated IT Help Desk Technician to join their team in St. Joseph, MI. As an IT Help Desk Technician, you will play a crucial role in supporting internal users across hundreds of locations, ensuring seamless technology experiences and contributing to a culture that values growth and teamwork. This full-time position offers the chance to work alongside a knowledgeable help desk team and gain exposure to a broad range of IT support functions.
The IT Help Desk Technician position is ideal for individuals with a background in IT support who possess a strong commitment to delivering excellent customer service. You will be responsible for providing timely technical support to end users, resolving hardware and software issues, and assisting with network and connectivity challenges. In this role, you will have the opportunity to develop your technical skills, collaborate with a supportive team, and benefit from a company culture that encourages internal promotion and professional development.
As an IT Help Desk Technician based in St. Joseph, MI, you will enjoy working in a thriving community with a reputation for innovation and opportunity. The organization values employee engagement and fosters an environment where your contributions are recognized and your career growth is supported. If you are ready to join a forward-thinking company and make an impact as an IT Help Desk Technician, we encourage you to apply by clicking the job application button today.
IT Help Desk Technician - Summary- Provide first-level technical support to internal users across over 700 locations nationwide.
- Deliver customer service-driven solutions for hardware, software, and network-related issues.
- Collaborate with a team of 15-20 IT professionals in a fast-paced, team-oriented environment.
- Leverage your troubleshooting skills to resolve password resets, connectivity issues, and software installations.
- Contribute to a company that values internal advancement and professional development.
- Respond to help desk inquiries from internal users via phone, email, or ticketing system.
- Diagnose and resolve technical issues related to hardware, software, printers, and network connectivity.
- Perform password resets, printer and network installations, and provide general end-user support.
- Document issues and resolutions accurately using help desk management tools.
- Collaborate with other IT team members to escalate and resolve complex technical problems.
- Maintain a high level of customer satisfaction by delivering prompt, courteous, and effective support.
- Participate in team meetings and contribute ideas for process improvements.
- Stay current with new technologies and best practices in IT support.
- Competitive compensation package.
- Comprehensive benefits including Medical, Dental, Vision, and Life Insurance.
- Employee Stock Ownership Program.
- Access to a Dedicated Engagement Manager focused on your success.
- Opportunity to join an industry-leading organization with a close-knit, team-oriented culture.
- Recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner for 10 consecutive years.
- Minimum of 1 year of experience in an IT support role (network/hardware focus preferred).
- Excellent communication and customer service skills, with a strong emphasis on soft skills.
- Proficiency in Microsoft Office 365 and familiarity with common business software.
- Bachelor’s degree highly preferred; at minimum, an associate’s degree is required.
- Demonstrated ability to work collaboratively within a team environment.
- Strong problem-solving and analytical skills.
- Motivated, reliable, and eager to learn and grow within the IT field.
- Customer-focused with a commitment to resolving technical issues efficiently.
- Able to adapt to new technologies and evolving business needs.
- Comfortable working in a team of IT professionals with diverse skill sets.
- Demonstrates initiative and a positive attitude toward professional development.
- Work closely with senior managers who advocate for advancement from within the organization.
- Gain exposure to supporting a large, distributed user base across multiple locations.
- Benefit from a structured onboarding and training process designed to set you up for success as an IT Help Desk Technician.
- Enjoy opportunities for ongoing learning and career progression in a supportive environment.
- Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Take the next step in your IT career and apply today for the IT Help Desk Technician position in St. Joseph, MI. Click the job application button to get started and join an organization committed to your success and professional growth.