IT Help Desk Support Specialist
Location: Atlanta, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IT Help Desk Support Specialist
Are you passionate about technology and committed to delivering outstanding support to end users? Our client, a respected organization in the legal sector, is seeking a dedicated IT Help Desk Support Specialist to join their team on a full-time basis. This key role is ideal for individuals who are resourceful, eager to learn, and thrive in a collaborative, fast-paced environment. As an IT Help Desk Support Specialist, you will have the opportunity to contribute directly to the seamless operation of IT services, ensuring efficient problem resolution and exceptional user experience.
Located in a vibrant city, this position not only offers a chance to work within a supportive, team-oriented culture but also provides a platform for professional development within a well-established organization. If you are looking for a rewarding career path in IT support, we encourage you to apply today by clicking the job application button below!
IT Help Desk Support Specialist - Summary- Serve as the primary point of contact for incoming IT support requests and ticket triage
- Design, develop, and implement end-user device solutions tailored to organizational needs
- Document user system and software requirements and prepare business cases for new technology solutions
- Deliver first- and second-level technical support, resolving incidents and changes per Service Level Agreements (SLAs)
- Collaborate with IT teams and end users to ensure effective, reliable, and secure end-user device environments
- Act as the initial contact for IT support requests, managing the intake and triage of service tickets
- Provide technical assistance and support for hardware, software, and end-user devices in a Windows environment
- Assist in the design, development, and deployment of technology solutions that enhance business processes
- Document and analyze user requirements to recommend appropriate hardware and software solutions
- Research and evaluate new technology options, preparing business cases for potential adoption
- Deliver both first- and second-level support, addressing incidents and processing changes in accordance with established SLAs
- Work closely with other IT teams and end users to ensure robust device security and reliability
- Utilize ticketing systems for issue tracking and resolution
- Support the use and integration of document management systems, including platforms like Laserfiche
- Assist with Audio Visual systems and Microsoft Office 365 support
- Continuously seek opportunities for process improvement and enhanced service delivery
- Competitive compensation package
- Comprehensive benefits including Medical, Vision, Dental, and more
- Employee Stock Ownership Program
- Life Insurance offered
- Opportunity to work for an industry-leading organization recognized by ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years
- Minimum of three (3) years of experience in a help desk, IT support, or similar technical role; or an associate degree with at least one (1) year of relevant experience
- Proficiency in desktop support within a Windows environment
- Hands-on experience with Microsoft Office 365 and Audio Visual systems
- Demonstrated experience working with document management systems such as Laserfiche
- Familiarity with ticketing systems for issue tracking and resolution
- Strong analytical skills and a commitment to process improvement
- Demonstrates a customer-centric approach and excellent communication skills
- Thrives in a collaborative, team-oriented environment
- Quick to learn new technologies and adapt to evolving processes
- Proactive in identifying and addressing areas for service enhancement
- Values ongoing training and professional development
- Be part of a dynamic organization with over 25 years of proven industry experience
- Engage in a close-knit team culture, fostering support and collaboration
- Contribute to the continued success of a company recognized for its excellence in client and talent satisfaction
Take the next step in your IT support career by joining a forward-thinking organization. Click the job application button to apply for the IT Help Desk Support Specialist position today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.