IT Field Support Technician
Location: Downers Grove, IL
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Field Support Technician plays a vital role in delivering technical assistance and support within a manufacturing environment, ensuring seamless operations and minimizing downtime across multiple company sites. This position is responsible for supporting end-user hardware, manufacturing systems, and a variety of technology infrastructure. As an IT Field Support Technician, you will work hands-on with desktop and laptop computers, networking devices, security systems, and telecommunications, serving as a crucial escalation resource for the Service Desk. The role requires a commitment to travel, primarily within the Midwest, to provide on-site solutions and technical support at different company locations.
This full-time opportunity offers a dynamic work environment, exposure to advanced manufacturing technologies, and the chance to work with a reputable organization recognized for its industry leadership and employee-centric culture. The IT Field Support Technician position is designed for individuals who enjoy troubleshooting, resolving complex technical issues, and supporting mission-critical systems in a fast-paced environment. With a focus on operational technology, this role ensures the continued reliability of SAP workstations, barcode scanners, badge and access control systems, and camera systems—critical components of modern manufacturing operations.
Joining this organization as an IT Field Support Technician means becoming part of a company with over 25 years of proven industry experience, a strong focus on employee development, and a commitment to operational excellence. The company provides comprehensive benefits, opportunities for advancement, and a collaborative work culture that values innovation and continuous improvement. If you are passionate about technology, enjoy variety in your work, and are ready to take the next step in your IT career, we encourage you to apply by clicking the job application button today.
IT Field Support Technician - Summary- Provide on-site and remote technical support for end-user hardware and manufacturing systems.
- Travel to various company locations to ensure technology uptime and operational efficiency.
- Serve as an escalation point for the Service Desk, resolving complex hardware, software, and connectivity issues.
- Support critical technology infrastructure, including SAP workstations, scanners, security, and camera systems.
- Contribute to team success in a renowned organization with a strong reputation in the industry.
- Deliver hands-on technical support for desktop and laptop computers, networking devices, security systems, and telecommunications equipment across multiple sites.
- Troubleshoot and resolve escalated hardware, software, and connectivity issues, ensuring minimal disruption to manufacturing operations.
- Install, configure, relocate, and replace end-user equipment and infrastructure components as needed.
- Support operational technology environments, focusing on SAP workstations, barcode scanners, badge/access systems, and surveillance cameras.
- Assist with server room and data closet activities, including equipment installation and basic troubleshooting.
- Document support incidents, solutions, and recommendations for process improvement.
- Ensure compliance with company security policies and best practices during all support activities.
- Travel overnight to various sites within the Midwest region as necessary to provide on-site support.
- Competitive compensation package tailored to experience and qualifications.
- Comprehensive benefits including Medical, Vision, Dental, and Life Insurance.
- Employee Stock Ownership Program (ESOP) for long-term financial growth.
- Access to a Dedicated Engagement Manager focused on your career success.
- Recognition through industry awards, including ClearlyRated's Best of Staffing® Client and Talent Award.
- 2 to 5 years of experience in technical support or end-user computing roles, preferably in manufacturing environments.
- Strong knowledge of Microsoft Windows operating systems and enterprise productivity tools.
- Experience supporting manufacturing or operational technology environments is a plus.
- Ability and willingness to travel overnight, primarily within the Midwest region.
- Reliable transportation for travel between company locations.
- Excellent troubleshooting, communication, and interpersonal skills.
- Commitment to maintaining high standards of customer service and technical excellence.
- Thrives in a dynamic, fast-paced manufacturing support environment.
- Demonstrates initiative and problem-solving abilities when faced with complex technical challenges.
- Values teamwork, collaboration, and continuous learning.
- Adaptable to changing priorities and capable of managing multiple tasks effectively.
- Seeks a long-term opportunity with growth potential and a supportive company culture.
- This IT Field Support Technician position offers exposure to advanced technology and operational systems within the manufacturing sector.
- The company is recognized for its commitment to employee development and operational excellence.
- Working in Downers Grove, IL, provides access to a vibrant business community and excellent professional resources.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. Submission of demographic information is voluntary and confidential, per applicable laws and regulations.
If you are ready to make an impact as an IT Field Support Technician, apply now by clicking the job application button and take the next step in your IT career with a leading industry organization.