IT Deployment Technician
Location: Philadelphia, PA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Deployment Technician plays a vital role in supporting large-scale Windows operating system upgrades and technology deployment projects within dynamic organizational environments. This position offers the unique opportunity to work hands-on with Windows OS and deployment tools, ensuring seamless upgrades and transitions for users across multiple departments. As a valued member of a collaborative IT team, the IT Deployment Technician is responsible for executing upgrades, troubleshooting issues, and ensuring optimal system performance for end users. If you are passionate about IT support, systems deployment, and providing excellent service in a fast-paced environment, this is an outstanding opportunity to advance your career. The position is based in the Greater Philadelphia area and is available on a full-time basis, offering exposure to various departments including clinical and administrative units.
IT Deployment Technician - Summary- Serve as a key resource in the deployment, upgrade, and support of Windows operating systems across organizational endpoints.
- Utilize industry-standard tools such as System Center Configuration Manager (SCCM) to facilitate efficient and secure OS deployments.
- Collaborate with cross-functional teams to schedule, implement, and validate successful upgrades with minimal disruption to daily operations.
- Work in a healthcare-related environment, ensuring all deployments are conducted in compliance with relevant standards and protocols.
- Travel to various facilities within the Greater Philadelphia area as required for deployment projects and on-site support.
- Perform hands-on upgrades of Windows 10 systems to Windows 11 across diverse departments, ensuring each device meets all functionality and security requirements post-upgrade.
- Execute and monitor deployment scripts using SCCM, verifying the successful completion of each upgrade and documenting the results for internal tracking.
- Conduct post-deployment validation on each device, addressing any issues that arise and ensuring the operating system and software function as intended before proceeding to the next upgrade.
- Coordinate closely with clinical and administrative staff to schedule system upgrades, minimizing disruption to business operations and patient care activities.
- Troubleshoot and resolve basic technical issues encountered during or after deployment, escalating more complex problems as necessary and maintaining thorough documentation of all incidents and resolutions.
- Maintain detailed records of deployment status, tracking recurring issues and reporting them to senior IT management for continuous improvement.
- Travel between organizational sites in the Greater Philadelphia area to support on-site deployment needs and provide technical assistance as required.
- Competitive compensation package aligned with industry standards and commensurate with experience.
- Comprehensive benefits including medical, dental, and vision insurance options.
- Access to additional benefits such as life insurance and employee stock ownership programs.
- Opportunity to work within a close-knit, team-oriented culture that prioritizes professional growth and development.
- Engage with an industry-leading organization recognized for its commitment to employee success and satisfaction.
- At least 1 year of experience in IT support, systems deployment, or a closely related technical field.
- Practical experience using SCCM or similar tools for software or operating system deployment.
- Solid understanding of Windows operating systems, with specific experience in Windows 10 and Windows 11 environments.
- Ability and willingness to travel throughout the Greater Philadelphia area as needed for project requirements.
- Previous experience working in a healthcare or HIPAA-compliant environment is preferred.
- A valid driver’s license and access to a functional vehicle are required for travel between sites.
- Detail-oriented and methodical in approach to technology deployment and troubleshooting.
- Strong communication skills for interacting with diverse user groups and internal teams.
- Adaptable and flexible, capable of working independently or collaboratively in a changing environment.
- Demonstrates professionalism and a commitment to excellent customer service throughout all deployment and support activities.
- Proven ability to follow established processes, document work rigorously, and escalate issues appropriately.
- The IT Deployment Technician position offers the chance to join a company with over 25 years of industry experience and a reputation for excellence in staffing and IT solutions.
- Employees benefit from dedicated engagement managers who support individual career success and well-being.
- The organization is proud to be a recipient of multiple staffing awards and is committed to fostering an inclusive, supportive work environment.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The company complies with all governmental recordkeeping and reporting requirements for civil rights laws and regulations. Submission of demographic information is voluntary and kept confidential as required by law.
- Take the next step in your IT career by applying for the IT Deployment Technician role today. Click the application button to submit your interest and join a dynamic, supportive team in the Greater Philadelphia area!