Intake Specialist
Location: Lancaster, PA
Job Type: Temp
Company: Tristarr Recruiting
Salary: $$0 - $
Category: Non-Profit
Job Description Apply Now
The Intake Specialist position plays a crucial role as the initial point of contact for clients seeking support and guidance from a respected non-profit organization. As an Intake Specialist, you will be integral in welcoming clients, providing trauma-informed support, and ensuring that individuals and families are connected to appropriate resources. This full-time opportunity in Lancaster, PA focuses on customer service excellence, with responsibilities that span from assessing client needs to facilitating referrals and managing essential documentation. The Intake Specialist position is ideal for individuals passionate about service, empowerment, and community impact, and who thrive in environments centered on diversity, equity, and inclusion.
In your role as an Intake Specialist, you will work closely with clients both in person and through digital channels. You will be responsible for evaluating each client’s unique situation, gathering demographic and personal information, and maintaining confidentiality throughout the process. The Intake Specialist serves as a bridge to critical programs and services, including identifying cases of housing discrimination and making timely referrals to counseling and support services. Your ability to guide clients through enrollment processes and documentation will directly impact their ability to access life-changing assistance.
Successful candidates for the Intake Specialist position possess a strong foundation in customer service, combined with a high degree of organization and attention to detail. Proficiency with Microsoft 365 applications, including Word, Excel, and Teams, is essential for daily tasks and communication. As an Intake Specialist, you will demonstrate cultural sensitivity and a commitment to empowering clients, fostering personal growth, and upholding the organization’s core values. Spanish language fluency is highly valued and will enhance your ability to serve a diverse client base.
This position requires effective collaboration with both internal colleagues and external service providers. You will manage the intake workflow, including scheduling and confirming appointments, handling cancellations, and ensuring that all client systems are updated accurately. The Intake Specialist is also responsible for obtaining necessary client signatures and securing essential documents to facilitate access to counseling and support services. Throughout all interactions, professionalism, empathy, and respect for confidentiality are paramount.
Joining this organization as an Intake Specialist means becoming part of a mission-driven team dedicated to fostering innovation, integrity, diversity, and teamwork. The organization’s commitment to equity and inclusion ensures a welcoming, supportive, and growth-oriented workplace. As an Intake Specialist, you will have the opportunity to make a meaningful difference in the lives of individuals and families in the Lancaster, PA area while further developing your skills and advancing your career in the non-profit sector.
Intake Specialist - Summary- Serve as the initial point of contact for clients at a non-profit organization.
- Provide trauma-informed customer service and connect clients to the appropriate resources.
- Identify cases of housing discrimination and refer clients to relevant counseling and support services.
- Facilitate the client enrollment process and manage required documentation.
- Represent the organization’s values of empowerment, innovation, integrity, diversity, equity, inclusion, and teamwork.
- Deliver high-quality customer service in person, by phone, and electronically.
- Collect and manage client personal, contact, and demographic information with attention to confidentiality.
- Guide clients through program entry, ensuring all required documentation is gathered and organized.
- Schedule, confirm, and manage counseling appointments; handle cancellations and reschedules.
- Update client records and systems accurately and in a timely manner.
- Obtain client signatures and documentation necessary for accessing counseling services.
- Work collaboratively with colleagues and service providers to ensure seamless service delivery.
- Competitive hourly wage commensurate with experience.
- Opportunity to work within a mission-driven non-profit organization focused on community impact.
- Supportive work environment that values diversity, equity, and inclusion.
- Potential for skill development and professional growth within the non-profit sector.
- Strong customer service orientation and organizational skills.
- Proficiency in Microsoft 365 applications (Word, Excel, Teams).
- Excellent verbal and written communication skills.
- Spanish fluency is highly preferred, but not required.
- Cultural sensitivity and a commitment to client empowerment and personal growth.
- Ability to collaborate effectively with colleagues and external providers.
- Alignment with organizational core values: Empowerment, Innovation, Integrity, Diversity, Equity, Inclusion, and Teamwork.
- Thrives in a client-facing, service-oriented environment.
- Demonstrates empathy, professionalism, and a commitment to confidentiality.
- Is organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Has a passion for social justice, equity, and community service.
- Enjoys working in a collaborative, mission-driven team environment.
- This position offers the chance to make a significant positive impact in the Lancaster, PA community.
- Applicants must be able to work efficiently in a fast-paced, dynamic non-profit setting.
- Business casual dress code is required.
- All hiring decisions are made in compliance with EEOC guidelines and the organization’s commitment to diversity and inclusion.
If you are ready to contribute your talents as an Intake Specialist and make a meaningful difference, click the application button to apply for this rewarding opportunity today.