Insurance Customer Service Representative – P&C, Life (State Farm Experience, CA Licensed)
Location: RCHO STA MARG, CA
Job Type: parttime
Company: Lori Greek Garabedian - State Farm Agency
Salary: $24.0 - $26.0 per hour
Category: Financial Services
Job Description Apply Now
If you are a highly experienced Insurance Customer Service Representative with a valid California P&C and Life license and a background working with State Farm, this part-time opportunity is an ideal fit. We are a well-established agency with over 38 years of success, seeking a dedicated team member to join our professional group. Our agency is known for its exceptional team environment, professionalism, and a strong reputation for customer service, as reflected in our 150+ five-star Google and Yelp reviews. We offer a supportive, flexible work environment and opportunities to expand your skills within the insurance industry.
As an Insurance Customer Service Representative, you will have a direct impact on our agency’s daily operations, client satisfaction, and team effectiveness. The ideal candidate will be well-versed in State Farm systems and protocols, demonstrate high attention to detail, and be committed to delivering outstanding service consistently. This part-time role offers a flexible schedule of 15-20 hours per week, with the possibility of additional hours during team vacations or high-demand periods.
Working in our agency provides you with the opportunity to collaborate with seasoned professionals who collectively bring over 75 years of State Farm expertise. Our office culture prioritizes professionalism, reliability, and a collaborative spirit, making it an excellent place to further your insurance career. If you are an organized, dependable, and customer-centric insurance professional eager to contribute to a top-tier agency, we encourage you to apply by clicking the application button today.
Insurance Customer Service Representative – P&C, Life (State Farm Experience, CA Licensed) - Summary- Part-time opportunity with flexible scheduling.
- Role focused on customer service, policy management, account support, and sales assistance within a reputable agency.
- Ideal for licensed professionals with a minimum of five years of direct State Farm experience.
- Work alongside a knowledgeable, supportive, and experienced team.
- Perform policy management tasks, including billing, payment processing, and follow-up on past due accounts (BOD).
- Act as a claim concierge, guiding clients through the claims process and providing status updates.
- Contribute to sales efforts by identifying customer needs and recommending suitable insurance products.
- Update and maintain ECRM records accurately and efficiently.
- Assist with ERC updates and ensure all compliance standards are met.
- Provide reliable vacation coverage for other team members as required.
- Communicate professionally with clients and team members to resolve inquiries and issues promptly.
- Support agency operations with various administrative and account servicing tasks as needed.
- Competitive hourly compensation (specific rates discussed during the hiring process).
- Flexible work schedule with a maximum of 15-20 hours per week and additional hours available for vacation coverage.
- Opportunity to work in a highly professional, experienced, and supportive team environment.
- Positive workplace culture recognized for excellence by clients and industry peers.
- Active California P&C (Property & Casualty) and Life insurance licenses required.
- Minimum of five years of direct experience working within a State Farm agency.
- Proficient with ECRM systems and State Farm operational processes.
- High levels of dependability, organization, and attention to detail.
- Ability to provide excellent professional references upon request.
- Licensing in adjacent states (AZ, NV, OR) is a plus, but not mandatory.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a collaborative team.
- Experienced insurance professional with a proven State Farm background.
- Possesses up-to-date CA P&C and Life licenses (additional state licenses desirable).
- Demonstrates exceptional organizational skills and reliability.
- Comfortable with flexible, part-time hours and stepping in for vacation coverage.
- Values professionalism and thrives in a team-oriented setting.
- Has a customer-first mindset and is motivated to exceed service expectations.
- Our agency operates with a commitment to professionalism, integrity, and client satisfaction.
- We are proud of our long-standing reputation and positive client feedback, as seen in our five-star online reviews.
- We are an Equal Opportunity Employer and encourage candidates from all backgrounds to apply.
- Only applicants who meet all licensing and experience requirements will be considered.
- Apply today to join a highly respected agency and advance your career in the insurance industry.
If you meet the qualifications and are ready to take the next step in your insurance career, please click the application button to submit your interest. We look forward to learning more about how your expertise can further strengthen our team.