Insurance Customer Service Representative (P&C, Life & Health Licensed)
Location: Elkridge, MD
Job Type: fulltime
Company: Mary Crow - State Farm Insurance
Salary: $38000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (P&C, Life & Health Licensed) – Summary
Are you an experienced and licensed insurance professional looking for an engaging customer service role in the insurance industry? We are seeking a dedicated Insurance Customer Service Representative with active Property & Casualty (P&C) and Life & Health licenses to join a successful State Farm Agent’s team. This full-time position offers a dynamic environment where you will play a vital part in helping customers navigate their insurance needs and enhance their experience through outstanding service. As part of a reputable independent agent office, you will contribute directly to the agency’s growth and benefit from opportunities for professional development.
Working as an Insurance Customer Service Representative (P&C, Life & Health Licensed), you will engage in value-driven conversations with customers, support their insurance inquiries, and help them achieve peace of mind regarding their coverage options. Your efforts will lead to exceptional customer satisfaction while building lasting relationships within the agency’s client base. The role is ideal for candidates who are self-motivated, detail-oriented, and thrive in a collaborative setting.
Located in a vibrant community, this agency provides a positive and supportive work culture where your contributions are recognized and rewarded. If you are motivated to excel and eager to advance your career in the insurance sector, we encourage you to apply by clicking the job application button today!
Duties & Responsibilities- Build and maintain strong customer relationships through consistent follow-up and proactive communication.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries on insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing.
- Utilize a customer-focused review process to educate clients about insurance products and recommend suitable options based on individual needs.
- Demonstrate a strong work ethic and a daily commitment to achieving agency goals and delivering superior service.
- Maintain up-to-date knowledge of insurance products, licensing requirements, technical developments, and participate in continuing education.
- Generate and provide thorough activity reports to the agent, ensuring transparency and accountability.
- Collaborate with team members to achieve shared objectives and contribute to the office’s overall growth.
- Efficiently handle multiple tasks and prioritize responsibilities to ensure timely, accurate completion of all assignments.
- Competitive base salary with performance-based bonus opportunities.
- PTO including vacation and personal/sick days to support work-life balance.
- Exposure to valuable industry experience and professional growth opportunities within the agency.
- Potential for advancement and increased responsibility based on performance and initiative.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Strong interpersonal and communication skills, including written, verbal, and listening abilities.
- Demonstrated organizational skills and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Dedication to delivering excellent customer service and ensuring client satisfaction.
- Ability to learn and utilize computer functions relevant to insurance operations.
- Collaborative mindset with the ability to work effectively within a team environment.
- Capacity to multitask and manage competing priorities efficiently.
- Commitment to ongoing learning, staying current with product updates, regulatory changes, and industry best practices.
- Licensed in both Property & Casualty and Life & Health insurance lines.
- Proven track record of delivering remarkable customer experiences in a fast-paced insurance or financial services setting.
- Personable, people-oriented, and able to build lasting client relationships.
- Driven by achievement, accuracy, and a sense of pride in quality work.
- Innovative thinker who seeks continuous improvement and growth.
- This position is with an independent State Farm agent, not State Farm Insurance Companies. Employees of State Farm agents must complete all applicable licensing and training requirements. State Farm agents are independent contractors who hire their own staff; their employees are not employees of State Farm.
- The agency offers a supportive, growth-oriented environment with regular training and professional development opportunities.
- Located in an area known for its welcoming community and quality of life, making it a desirable place to work and grow your insurance career.
If you’re ready to take the next step in your insurance career as an Insurance Customer Service Representative (P&C, Life & Health Licensed), don’t miss this opportunity. Apply now by clicking the job application button and join a team dedicated to making a positive impact for every client!