Insurance Customer Service Representative (P&C Licensed)
Location: Austin, TX
Job Type: fulltime
Company: STATE FARM AGENCY, Lakeway, TX
Salary: $50000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (P&C Licensed) - Full-time
Position Overview
We are seeking a dedicated Insurance Customer Service Representative (P&C Licensed) to join a high-performing insurance team. This role is ideal for motivated professionals with active Property and Casualty (P&C) and Life and Health insurance licenses who are passionate about delivering outstanding customer service and contributing to business growth. As an Insurance Customer Service Representative (P&C Licensed), you will be responsible for maintaining and strengthening client relationships by providing prompt, accurate, and reliable service to policyholders. This full-time position offers a valuable opportunity to work in a supportive environment and gain meaningful experience within the insurance industry.
As an Insurance Customer Service Representative (P&C Licensed), you will play a key role in supporting clients through value-based conversations, answering inquiries regarding insurance products, and ensuring clients understand the coverage options available to them. You will be joining a collaborative team where your efforts directly impact customer satisfaction and the success of the agency. If you are committed to exceptional service and eager to advance your insurance career, this is an excellent opportunity to take the next step.
Key Responsibilities
- Build and maintain strong customer relationships by providing timely follow-up and support as needed.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance policies, eligibility, coverages, policy changes, claims, transfers, and billing questions.
- Educate clients on insurance options using a customer-focused, needs-based review process to ensure they are informed and confident in their insurance decisions.
- Demonstrate a strong work ethic, consistently striving for success and excellence in daily responsibilities.
- Collaborate with team members and agency leadership to ensure a seamless customer experience and contribute to overall agency goals.
- Generate and provide timely activity reports to the agent or agency manager as required.
- Remain informed about product changes, licensing updates, technical advancements, and continuing education requirements to maintain compliance and expertise.
As an Insurance Customer Service Representative (P&C Licensed), you will also have the opportunity to develop professionally through valuable experience, ongoing training, and exposure to a wide range of insurance products and scenarios. The agency environment fosters growth potential and advancement opportunities for high-performing team members.
Insurance Customer Service Representative (P&C Licensed) - Summary
- Full-time position supporting insurance clients and agency operations.
- Focus on customer service, relationship management, and insurance education.
- Opportunities for professional growth and career advancement.
- Establish and nurture customer relationships through consistent communication and follow-up.
- Respond promptly to client inquiries regarding insurance products, policy changes, claims, and billing matters.
- Guide customers in understanding their insurance needs and available coverage options.
- Maintain detailed and accurate records of client interactions and transactions.
- Participate in team meetings and contribute ideas for process improvement.
- Support the agency's business growth initiatives through high-quality customer engagement.
- Stay current with industry developments and maintain all necessary licenses.
- Competitive salary with bonus potential.
- Paid time off, including vacation and personal/sick days.
- Valuable hands-on experience in the insurance field.
- Opportunities for internal growth and advancement within the agency.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Strong interpersonal and communication skills, both written and verbal.
- Organizational skills and attention to detail.
- Self-motivated and proactive in problem-solving.
- Ability to work collaboratively within a team environment.
- Proficiency with computers and ability to learn new software functions.
- Commitment to providing exceptional customer service.
- Willingness to participate in ongoing training and professional development.
- Licensed professional with experience in customer service or insurance operations.
- Enthusiastic about building relationships and exceeding client expectations.
- Comfortable working in a dynamic, fast-paced office environment.
- Detail-oriented with a strong sense of accountability and professionalism.
- Goal-driven and eager to contribute to a successful team.
- This position is with an independent contractor agent, not with the parent insurance company. Employees of independent agents are not employees of the parent insurance company.
- Applicants must successfully complete all applicable licensing and training requirements.
- The agency values a collaborative, inclusive, and high-integrity workplace.
- Working in Lakeway, TX, provides access to a supportive local community and a positive work-life balance.
If you are ready to take your career as an Insurance Customer Service Representative (P&C Licensed) to the next level, we encourage you to apply by clicking the application button. Join a dedicated team and make a meaningful impact in the insurance industry while advancing your professional journey.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.