Insurance Customer Service Representative (P&C Licensed)
Location: EL PASO, IL
Job Type: fulltime
Company: Katie Bashary - State Farm Agency
Salary: $35000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about delivering exceptional customer experiences and possess an active Property and Casualty license? Join our team as an Insurance Customer Service Representative (P&C Licensed) and play a vital role in providing top-notch service and support to valued insurance customers. This position is an excellent opportunity for professionals who are motivated, detail-oriented, and dedicated to helping individuals understand and manage their insurance needs. As an Insurance Customer Service Representative (P&C Licensed), you will work as a key member of a highly regarded insurance agency, engaging with clients in a fast-paced and rewarding environment.
In this role, you will have the chance to leverage your insurance knowledge to foster strong relationships with customers, address their inquiries, and guide them through insurance processes. Your ability to communicate effectively, solve problems proactively, and educate customers about insurance options will be highly valued. The position requires an active Property and Casualty license, and having a Life and Health license is also beneficial. Your contributions will help ensure that customers receive prompt, accurate, and friendly service, contributing to the agency’s ongoing success and growth.
Insurance Customer Service Representative (P&C Licensed) positions offer a supportive work culture where your achievements are recognized and opportunities for advancement are available. If you are driven to succeed, pride yourself on attention to detail, and are committed to continuous learning and professional growth, we encourage you to apply for this role by clicking the application button today.
Insurance Customer Service Representative (P&C Licensed) - Summary- Serve as a primary point of contact for insurance customers, ensuring an outstanding customer service experience.
- Utilize your Property and Casualty license to handle customer inquiries and provide accurate information about insurance products and services.
- Contribute to the agency’s growth by engaging in value-based conversations and helping customers make informed decisions about their insurance needs.
- Establish and maintain strong customer relationships through regular communication and proactive follow-up.
- Respond promptly and accurately to customer inquiries related to insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing concerns.
- Educate clients about available insurance options using a customer-focused, needs-based approach.
- Deliver a remarkable customer experience by demonstrating professionalism, empathy, and thorough product knowledge.
- Maintain organized and detailed records of client interactions and activity reports for the agent.
- Stay current with product changes, licensing requirements, technical developments, and ongoing education.
- Collaborate effectively with team members to achieve agency goals and ensure seamless operations.
- Uphold strong work ethic, demonstrating commitment to excellence and success in daily responsibilities.
- Competitive base pay with additional bonus opportunities.
- PTO including vacation and personal/sick days to support work-life balance.
- Access to valuable on-the-job experience and professional development opportunities.
- Potential for career growth and advancement within the agency.
- Active Property & Casualty license required.
- Life and Health insurance license preferred.
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational and multitasking abilities.
- Demonstrated self-motivation and proactive problem-solving skills.
- Ability to work effectively in a team-oriented environment.
- Attention to detail and commitment to delivering accurate, timely results.
- Dedication to providing high-quality customer service.
- Willingness to learn and master computer functions relevant to the role.
- Ability to remain current on insurance products, regulations, and continuing education requirements.
- Licensed insurance professional with a passion for customer service.
- People-oriented, personable, and enthusiastic about helping others.
- Thrives in a collaborative, fast-paced environment where attention to detail is essential.
- Motivated to grow professionally and contribute to the agency’s success through excellent client support.
- This position is with an independent contractor agent, not with the insurance company itself. Employees will be required to meet applicable licensing and training requirements as established by the agency.
- Employees hired by an independent agent are not employees of the insurance carrier.
- The agency is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experience levels.
If you are excited about the prospect of joining a dedicated team as an Insurance Customer Service Representative (P&C Licensed), apply now by clicking the application button to take the next step in your career!