Insurance Customer Service Representative (P&C Licensed)
Location: Edmond, OK
Job Type: fulltime
Company: Farmers Insurance Agency - Edmond, OK
Salary: $35000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (P&C Licensed)
Are you a detail-oriented professional with a passion for customer service and a current Property and Casualty (P&C) insurance license? We are seeking a dedicated Insurance Customer Service Representative (P&C Licensed) to join our team on a full-time basis. In this essential role, you will be the primary point of contact for our valued clients, ensuring their insurance needs are met with efficiency, professionalism, and care. As a member of our customer service department, you'll contribute to our agency's mission of delivering exceptional insurance solutions and building lasting client relationships.
As an Insurance Customer Service Representative (P&C Licensed), your primary responsibility will be to provide outstanding support to existing clients and new prospects. You will process policy change requests, maintain up-to-date knowledge of available insurance products, and answer questions regarding policies, coverage, and claims. Your expertise and proactive communication will play a critical role in client satisfaction and retention.
Our agency values continuous learning and professional development, providing a supportive environment where team members are encouraged to grow and advance their insurance careers. We believe in fostering an atmosphere that rewards initiative, collaboration, and a genuine willingness to help others.
In this position, you will be entrusted with handling sensitive client information, processing transactions accurately, and ensuring compliance with all regulatory requirements. Your role will also include educating clients on new insurance products and services, facilitating premium payments, and promoting our referral program to help expand our agency’s reach.
The Insurance Customer Service Representative (P&C Licensed) position requires a high level of organization, resourcefulness, and the ability to multi-task in a dynamic environment. You will be expected to handle inquiries with professionalism, respond promptly to client communications, and maintain a commitment to delivering exceptional service at every interaction.
Our team is committed to supporting your professional journey. We offer a competitive compensation package, including an annual base salary plus bonus opportunities, paid time off (PTO), and the chance to gain valuable industry experience. If you are driven, coachable, and eager to make a positive impact, we encourage you to apply for our Insurance Customer Service Representative (P&C Licensed) position by clicking the job application button.
Insurance Customer Service Representative (P&C Licensed) - Summary- Full-time customer service position in the insurance industry
- Focus on servicing clients holding property and casualty insurance policies
- Opportunity to work in a dynamic, client-focused environment
- Supportive agency culture with a commitment to professional growth
- Provide exceptional service to clients and new prospects, addressing inquiries regarding insurance policies and coverage
- Process policy change requests and maintain accurate records in compliance with underwriting and rating guidelines
- Educate clients about new insurance products and service offerings
- Facilitate premium payments and assist clients with billing questions
- Promote and explain the agency’s referral program to clients
- Respond promptly to phone calls and messages, ensuring a high standard of communication
- Support ongoing client needs, providing assistance with claims and policy updates as necessary
- Adhere to all compliance and regulatory requirements relevant to property and casualty insurance
- Annual base salary with potential for bonus earnings
- PTO (Paid Time Off) for work-life balance
- Professional development opportunities and valuable industry experience
- Current Property and Casualty (P&C) insurance license required
- Strong willingness to learn and adapt in a fast-paced environment
- Self-motivated with a sense of urgency and initiative
- Excellent multi-tasking, follow-through, and communication skills
- Ability to be intuitive, resourceful, and coachable as a team player
- Customer-focused professional with a passion for helping others
- Detail-oriented, reliable, and committed to maintaining compliance
- Effective communicator, able to handle multiple priorities with ease
- Enjoys collaborating with colleagues and building client relationships
- This Insurance Customer Service Representative (P&C Licensed) role offers a rewarding opportunity for career growth in the insurance industry
- Our agency values diversity and is committed to providing equal employment opportunities to all qualified individuals
- Join our team to build your expertise and make a meaningful contribution to our clients’ financial security
If you are ready to take the next step in your insurance career and make a positive impact as an Insurance Customer Service Representative (P&C Licensed), we invite you to apply today by clicking the job application button. We look forward to welcoming you to our team and supporting your professional success.