Insurance Customer Service Representative – P&C Licensed
Location: JACKSONVILLE, FL
Job Type: fulltime
Company: Jim Register - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative – P&C Licensed
Are you a licensed insurance professional looking for a dynamic opportunity to provide exceptional service in a supportive and growth-oriented environment? Join a successful State Farm Agent’s team as an Insurance Customer Service Representative – P&C Licensed. We are seeking a dedicated, customer-focused individual with an active Property and Casualty insurance license to contribute to our commitment to outstanding service and client satisfaction.
This full-time, in-office role offers a chance to engage with clients, deliver value-based conversations, and foster lasting relationships within the insurance industry. As an integral member of our team, you will have the opportunity to expand your insurance expertise and advance your career by delivering solutions that meet the unique needs of our diverse customer base. If you thrive in a collaborative, fast-paced setting and are passionate about customer experience, this is the ideal opportunity for you.
Our agency values professionalism, consistent performance, and a strong work ethic. As an Insurance Customer Service Representative – P&C Licensed, you will be empowered to use your knowledge and interpersonal skills to support clients through all aspects of their insurance journey, from policy inquiries to claims and beyond. You’ll work closely with other team members to create a positive and engaging environment that encourages learning, growth, and career advancement.
Located in Jacksonville, Florida, our office offers the advantage of working in a thriving community known for its vibrant business climate and welcoming atmosphere. This position is an excellent fit for individuals who are enthusiastic about making a difference in the lives of customers while building a rewarding insurance career.
Insurance Customer Service Representative – P&C Licensed Summary- Client-facing role focused on delivering remarkable customer experiences in the insurance industry
- Full-time, in-office position requiring an active Property and Casualty insurance license
- Collaborative environment with opportunities for professional development and advancement
- Part of a successful State Farm Agent’s independent agency team
- Establish and maintain strong customer relationships through proactive communication and follow-up
- Respond promptly, accurately, and professionally to customer inquiries regarding insurance availability, eligibility, coverage, policy changes, claims, and billing concerns
- Educate customers about insurance options using a customer-focused, needs-based approach
- Demonstrate a commitment to delivering high-quality service and achieving daily goals
- Collaborate with fellow team members to maintain a positive and productive office environment
- Ensure timely and thorough activity reporting to the agent
- Stay current on product changes, licensing requirements, and technical developments through ongoing education
- Competitive salary structure with potential for bonuses based on performance
- PTO including vacation days and personal/sick leave
- Valuable hands-on experience in a leading insurance agency
- Clear path for career growth and advancement within the agency
- Active Property and Casualty insurance license is required
- Strong interpersonal, written, and verbal communication skills
- Exceptional organizational abilities and attention to detail
- Self-motivated and proactive in identifying and solving problems
- Ability to effectively multitask and prioritize responsibilities
- Commitment to delivering excellent customer service
- Team-oriented mindset with the ability to collaborate effectively
- Willingness to stay informed on industry standards and participate in continuing education
- Comfortable learning and utilizing computer systems and office technology
- Licensed insurance professional with a passion for helping others
- Thrives in a customer-facing role and enjoys building lasting relationships
- Demonstrates professionalism, reliability, and a commitment to excellence
- Values opportunities for growth, learning, and career progression
- Brings a positive attitude and strong work ethic to the team
- Detail-oriented and capable of managing multiple priorities simultaneously
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Selected candidates must successfully complete applicable licensing requirements and training programs
- Employees of State Farm agents are not employees of State Farm
- Equal opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
If you are motivated to excel as an Insurance Customer Service Representative – P&C Licensed and eager to contribute to a thriving insurance agency, we encourage you to apply by clicking the job application button. Take the next step in your insurance career and become an essential part of our dedicated team!