Insurance Customer Service Representative (P&C Licensed)
Location: WEST CHESTER, OH
Job Type: fulltime
Company: Johnny Chin - State Farm Agency
Salary: $33000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (P&C Licensed) plays a pivotal role within a dynamic insurance agency environment. As a valued member of our team, you will leverage your Property & Casualty (P&C) license to provide exceptional support to clients, addressing their insurance needs and delivering outstanding customer experiences. This full-time opportunity is ideal for professionals who are passionate about insurance, skilled in customer engagement, and eager to contribute to a collaborative and high-performing office setting.
Working as an Insurance Customer Service Representative (P&C Licensed), you will serve as the primary point of contact for policyholders, assisting with a variety of inquiries related to insurance products, coverage options, and policy management. Your commitment to customer satisfaction and your expertise in insurance will ensure that clients receive accurate information, prompt assistance, and the guidance needed to protect their assets. The role also includes opportunities to participate in sales initiatives, allowing you to expand your professional skills and make a measurable impact on the agency’s growth.
As part of a reputable insurance agency, you’ll collaborate with experienced professionals who are dedicated to delivering excellent service and building lasting relationships with clients. This role provides a supportive work environment that values continuous learning, professional development, and internal advancement. If you are a licensed P&C professional seeking a rewarding career opportunity, we invite you to apply by clicking the job application button below.
Insurance Customer Service Representative (P&C Licensed) - Summary- Full-time customer service and sales role in a respected insurance agency environment.
- Requires an active Property & Casualty (P&C) license.
- Engage with policyholders to provide policy information, answer questions, and resolve concerns.
- Collaborate with team members to support agency growth and client retention.
- Opportunity to participate in sales activities as part of a comprehensive customer service approach.
- Provide prompt, courteous, and knowledgeable assistance to clients regarding their insurance policies.
- Process policy changes, endorsements, and renewals accurately and efficiently.
- Address billing questions, claims inquiries, and coverage explanations.
- Educate clients about available insurance products and coverage options.
- Support sales efforts by identifying cross-sell or upsell opportunities that meet client needs.
- Maintain detailed and accurate client records using agency management systems.
- Follow up with clients to ensure satisfaction and resolve outstanding issues.
- Work closely with other team members to achieve agency goals and maintain high service standards.
- Competitive salary with performance-based bonus and commission structure.
- Paid time off (PTO) for work-life balance.
- Access to ongoing professional development and career growth opportunities within the agency.
- Supportive office environment focused on teamwork and collaboration.
- Active Property & Casualty (P&C) insurance license is required for consideration.
- Previous experience in insurance customer service or sales is preferred but not mandatory.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced office setting.
- Detail-oriented with excellent problem-solving capabilities.
- Proficient with office technology and agency management software.
- Enthusiastic about helping clients and making a positive impact through insurance solutions.
- Values accuracy, integrity, and professionalism in all client interactions.
- Enjoys working in a team environment and contributing to shared success.
- Motivated to learn and grow within a respected insurance agency.
- This Insurance Customer Service Representative (P&C Licensed) position is an in-office, full-time role based with a leading insurance agency.
- Applicants must hold a valid P&C license to be considered for employment.
- The role presents opportunities for advancement and further licensing or specialization within the industry.
- Working in this region offers access to a welcoming community and a supportive professional network.
- We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are ready to advance your insurance career and join a dedicated team, apply now by clicking the job application button. Take the next step in your professional journey as an Insurance Customer Service Representative (P&C Licensed) and become an integral part of our agency’s continued success.