Insurance Customer Service Representative (P&C Licensed)
Location: MESQUITE, TX
Job Type: fulltime
Company: Rusty McRae - State Farm Agency
Salary: $40000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (P&C Licensed) - Full-time - Mesquite, TX
If you are a detail-oriented professional with an active Property and Casualty insurance license and are passionate about delivering exceptional service, consider this outstanding opportunity as an Insurance Customer Service Representative (P&C Licensed) in Mesquite, TX. In this full-time position, you will play a pivotal role as part of a respected insurance agency team, helping clients safeguard what matters most to them through expert guidance and attentive support.
As an Insurance Customer Service Representative (P&C Licensed), you will be responsible for building strong customer relationships, providing timely and accurate assistance, and helping clients navigate their insurance needs. Your expertise in insurance products, combined with your commitment to customer satisfaction, will contribute directly to the agency's continued success. Working in Mesquite, TX, you will thrive in a dynamic and collaborative environment where your skills are valued and your career growth is supported. If you are ready to take the next step in your insurance career, apply now by clicking the job application button below.
Insurance Customer Service Representative (P&C Licensed) - Summary- Serve as a primary point of contact for insurance clients, responding to inquiries and providing solutions tailored to their needs.
- Utilize your active Property and Casualty license to assist customers with policy questions, changes, claims, and billing issues.
- Contribute to the agency's growth and reputation for exceptional customer service in Mesquite, TX.
- Work full-time in a supportive, team-oriented office environment.
- Build and maintain positive relationships with customers by offering responsive, knowledgeable, and friendly service.
- Address client inquiries regarding insurance coverage, eligibility, policy changes, transfer requests, claims, and billing clarity.
- Educate customers on available insurance options using a needs-based review process to ensure they are appropriately covered.
- Maintain a strong work ethic and demonstrate a commitment to excellence in every interaction.
- Provide timely and thorough activity reports to the agent, ensuring accurate documentation and follow-up.
- Stay current on product changes, licensing requirements, technical developments, and continuing education opportunities.
- Support agency goals by identifying opportunities for growth and cross-selling additional products where appropriate.
- Competitive base salary plus commissions on new sales to reward your performance and dedication.
- Paid time off, including vacation and personal/sick days, available after one year of employment.
- Valuable on-the-job experience and professional development opportunities to support your career progression.
- Potential for advancement within the agency, recognizing your commitment and results.
- Active Property and Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Bilingual English/Spanish skills are preferred but not required.
- Demonstrated excellence in interpersonal, written, and verbal communication.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Self-motivated, proactive, and committed to delivering outstanding customer service.
- Ability to multi-task and manage time efficiently in a fast-paced environment.
- Proficient in learning and using computer functions relevant to insurance operations.
- Dedication to ongoing professional development and compliance with licensing and education requirements.
- Possesses both Property and Casualty, and Life and Health insurance licenses.
- Experienced in customer service, preferably within the insurance industry.
- Enjoys helping others and takes pride in problem-solving and delivering accurate work.
- Embraces teamwork while remaining accountable for individual responsibilities.
- Thrives in a structured office environment in Mesquite, TX.
- Values integrity, reliability, and professional growth.
- This position is with an independent contractor agent for a major insurance company, not with the insurance company itself.
- Employees of the agent must complete any applicable licensing requirements and training programs.
- All employment decisions are made by the agent, and employees are not company employees.
- The agency values diversity and is committed to equal employment opportunity for all applicants.
If you are ready to join a dedicated team as an Insurance Customer Service Representative (P&C Licensed) and make an impact in Mesquite, TX, we encourage you to apply today by clicking the job application button. Take the next step in your insurance career and help clients protect what matters most!