Insurance Customer Service Representative (P&C Licensed)
Location: MENTOR, OH
Job Type: fulltime
Company: Debbie George - State Farm Agency
Salary: $50000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Join a dynamic and customer-focused insurance team as an Insurance Customer Service Representative (P&C Licensed). This full-time opportunity is ideal for individuals who hold an active Property and Casualty license and are passionate about delivering exceptional customer service experiences. As an integral part of the organization, you will play a pivotal role in assisting clients with their insurance needs, building lasting relationships, and providing knowledgeable guidance on insurance products and services. If you thrive in a fast-paced environment and are dedicated to supporting clients through value-based conversations, this position offers an engaging and rewarding career path.
As an Insurance Customer Service Representative (P&C Licensed), you will work alongside a team of professionals committed to growth and customer satisfaction. You will be responsible for responding to client inquiries, processing policy changes, and educating customers on a variety of insurance options, including property, casualty, life, and health products. Your ability to communicate clearly, stay organized, and proactively solve problems will set you up for success in this role. The team welcomes individuals who are motivated, detail-oriented, and eager to make a positive impact through outstanding service.
The role of an Insurance Customer Service Representative (P&C Licensed) requires a high level of professionalism and dedication. You will be the face of the agency for many clients, ensuring that every interaction is handled with care and precision. The agency values team members who are not only knowledgeable about insurance products but also dedicated to continuous learning and professional development. With opportunities for advancement and the chance to gain valuable industry experience, this position is ideal for candidates looking to build their careers in the insurance sector.
Working in this role provides the chance to be part of a supportive, growth-oriented team and to enjoy meaningful work that directly impacts clients’ well-being and financial security. If you are ready to leverage your insurance expertise and deliver remarkable service, consider applying for the Insurance Customer Service Representative (P&C Licensed) position and take the next step in your career.
Insurance Customer Service Representative (P&C Licensed) - Summary- Full-time customer service position requiring active Property & Casualty license
- Engage with clients to deliver exceptional insurance service and guidance
- Opportunity for advancement and professional development within the agency
- Establish and maintain strong client relationships through proactive communication and follow-up
- Provide prompt, accurate, and friendly customer service, addressing insurance inquiries, policy changes, claims submissions, and billing questions
- Educate customers about available insurance options using a customer-focused, needs-based approach
- Maintain a high standard of work ethic and a commitment to daily success
- Deliver timely and thorough activity reports to the agent
- Remain current with product updates, licensing, technical developments, and continuing education requirements
- Work collaboratively as part of a high-performing team to achieve agency goals
- Competitive salary structure with bonus and commission opportunities
- PTO including vacation and personal/sick days
- Valuable industry experience and learning opportunities
- Potential for career growth and advancement within the agency
- Active Property & Casualty license required
- Life and Health license preferred
- Strong written, verbal, and listening communication skills
- Excellent interpersonal and organizational skills
- Self-motivated and detail-oriented
- Proactive problem-solving abilities
- Commitment to delivering outstanding customer service
- Ability to learn and use computer functions efficiently
- Demonstrated ability to work both independently and within a team
- Ability to multitask and manage competing priorities
- Licensed insurance professional with a passion for customer service
- Team-oriented individual eager to contribute to agency success
- Thrives in a fast-paced, client-facing environment
- Dedicated to ongoing learning and professional growth
- This position is with an independent contractor agent and not with State Farm Insurance Companies
- Employment is subject to successful completion of applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm
- Equal opportunity employer – all qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or protected veteran status
If you are motivated to succeed and ready to take the next step in your insurance career, click the job application button to apply for the Insurance Customer Service Representative (P&C Licensed) position today!