Insurance Customer Service Representative (P&C Licensed)
Location: BATON ROUGE, LA
Job Type: fulltime
Company: R K Mehrotra - State Farm Agency
Salary: $40000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (P&C Licensed) position offers a dynamic opportunity for professionals passionate about the insurance industry and client care. As a key member of a reputable insurance agency in Baton Rouge, you will leverage your Property & Casualty (P&C) license to provide exceptional customer service, build lasting client relationships, and support the agency’s mission of safeguarding clients’ assets. This full-time role is ideal for individuals who thrive in fast-paced environments, excel at problem-solving, and are motivated to contribute to a collaborative team culture. The position is primarily on-site, with a potential remote option for candidates with recent State Farm experience residing in Louisiana.
As an Insurance Customer Service Representative (P&C Licensed), you will engage with clients both in person and over the phone, applying your expertise to address insurance inquiries, educate clients about coverage options, and ensure comprehensive support throughout the policy lifecycle. Your focus on customer satisfaction, attention to detail, and proactive communication will play a pivotal role in enhancing the client experience and the agency’s reputation.
In this role, you will conduct needs-based policy reviews, recommend tailored insurance solutions, and assist with essential office operations. Collaborating closely with the agency team, you will ensure accurate and timely follow-up on all client requests and contribute to an organized, efficient office environment. The agency offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and continuing education in insurance sales and service.
Located in Baton Rouge, this position allows you to advance your insurance career in a vibrant community known for its welcoming atmosphere and diverse professional opportunities. The Insurance Customer Service Representative (P&C Licensed) role is an excellent fit for licensed professionals dedicated to ongoing learning and delivering high-quality service in the insurance sector.
Insurance Customer Service Representative (P&C Licensed) - Summary- Serve as the primary point of contact for insurance clients, addressing inquiries and providing support on Property & Casualty policies.
- Utilize your P&C license to educate clients about policy features, coverage options, billing, claims, and transfers.
- Contribute to a collaborative and customer-focused office environment, supporting daily operations and reporting.
- Opportunity for career advancement and professional development within the insurance industry.
- Deliver outstanding customer service through phone and in-person interactions, ensuring each client’s needs are met efficiently and professionally.
- Build and maintain strong client relationships by providing timely, accurate, and helpful information regarding insurance policies and coverage.
- Educate clients on policy options, coverage details, claims procedures, billing inquiries, and policy transfers.
- Perform needs-based policy reviews to identify appropriate coverage recommendations tailored to individual client needs.
- Assist the agency’s lead agent with daily office operations, including administrative tasks, client follow-ups, and reporting.
- Ensure all client requests and inquiries are addressed with accuracy and in a timely manner to uphold high standards of customer service.
- Contribute to enhancing the overall insurance customer experience within the agency.
- Competitive salary structure with performance-based bonus opportunities.
- Comprehensive benefits package including paid holidays, paid time off, health insurance, and retirement plan.
- Professional development opportunities and ongoing career growth within the insurance sector.
- Active Property & Casualty (P&C) Insurance License required.
- Prior experience in an insurance agency or customer service role strongly preferred.
- Ability to work on-site in Baton Rouge; remote work considered for candidates with recent State Farm experience residing in Louisiana.
- Strong verbal and written communication skills, with an organized and detail-oriented approach.
- Proficient with insurance software and computer systems.
- Motivated to help clients understand insurance options and committed to delivering excellent service.
- Licensed in P&C and/or Life & Health (L&H) insurance.
- Experienced in insurance office operations and customer service environments.
- Demonstrates excellent communication skills and is highly organized.
- Self-motivated, proactive, and comfortable multitasking in a fast-paced setting.
- Committed to ongoing professional development and staying informed about product updates and industry changes.
- This position is with a State Farm independent contractor agent, not State Farm Insurance Companies.
- Employees of the agent must complete all required licensing, training, and onboarding as specified by the agency.
- State Farm agents are independent contractors who hire and manage their own staff.
- Qualified candidates are encouraged to apply by clicking the job application button to begin the next steps in the interview process.
If you are ready to grow your career as an Insurance Customer Service Representative (P&C Licensed) in Baton Rouge, and you meet the stated qualifications, apply today to join a supportive team and make a difference in clients’ lives. Take the next step by submitting your application through the provided portal and become part of a reputable insurance agency dedicated to client success.