Insurance Customer Service Representative (P&C Licensed)
Location: South Riding, VA
Job Type: fulltime
Company: Tarek Elhendawy - State Farm Agency
Salary: $30000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The role of Insurance Customer Service Representative (P&C Licensed) offers a dynamic opportunity for licensed professionals who are passionate about delivering exceptional customer experiences in the insurance sector. This full-time position, working with a reputable independent insurance agency, focuses on assisting clients with their insurance needs, building strong client relationships, and ensuring customer satisfaction through prompt and accurate service. The Insurance Customer Service Representative (P&C Licensed) is integral to the agency's mission of helping individuals and families protect what matters most to them through tailored insurance solutions.
In this role, you will leverage your active Property and Casualty, as well as Life and Health licenses, to provide expert guidance and support to clients. The Insurance Customer Service Representative (P&C Licensed) will conduct needs-based reviews, offer policy education, and handle service requests with professionalism and efficiency. You will be responsible for maintaining high standards of customer service, addressing inquiries related to coverage, claims, and billing, and ensuring a seamless customer experience from start to finish.
The Insurance Customer Service Representative (P&C Licensed) will also serve as a key point of contact for policyholders, addressing concerns and facilitating policy changes as needed. By maintaining up-to-date knowledge of insurance products and industry trends, you will be well-equipped to support clients in making informed decisions. This position requires excellent communication and organizational skills, a proactive approach to problem-solving, and a commitment to continuous learning and professional growth.
As part of a supportive and growth-oriented agency team, the Insurance Customer Service Representative (P&C Licensed) will have access to valuable training, advancement opportunities, and comprehensive benefits. If you are a detail-oriented, self-motivated professional with a passion for helping others and a desire to thrive in the insurance industry, we encourage you to apply and take the next step in your career. Click the application button to join a team dedicated to excellence in customer service and insurance expertise.
Insurance Customer Service Representative (P&C Licensed) - Summary- Provide exceptional customer service and support for insurance clients, including policy inquiries, claims processing, and billing clarification.
- Utilize active Property & Casualty and Life & Health licenses to educate and assist clients with insurance options and policy changes.
- Act as a liaison between the agency and clients, ensuring customer satisfaction and retention through value-based service.
- Establish and maintain positive customer relationships through regular communication and follow-up.
- Respond promptly, accurately, and courteously to client inquiries regarding insurance availability, eligibility, coverage details, policy modifications, claims submissions, billing issues, and transfers.
- Conduct needs-based policy reviews to educate customers about appropriate coverage options and recommend suitable products.
- Demonstrate a strong work ethic and ongoing commitment to achieving agency goals and delivering outstanding service every day.
- Maintain thorough and timely activity reports for agency management.
- Remain current on product offerings, licensing requirements, technical developments, and continuing education in the insurance field.
- Work collaboratively within a team environment to ensure consistency and quality in customer experiences.
- Competitive base salary with performance-based bonus opportunities.
- PTO including vacation and personal/sick days.
- Simple IRA retirement plan with employer contributions.
- Valuable professional experience in a reputable insurance agency.
- Opportunities for career growth and advancement within the agency.
- Active Property & Casualty license is required.
- Active Life and Health license is required.
- Excellent written, verbal, and listening communication skills.
- Strong interpersonal and organizational abilities.
- Demonstrated self-motivation and attention to detail.
- Proactive approach to problem-solving and customer service.
- Ability to learn and utilize computer functions relevant to the insurance industry.
- Commitment to accuracy and timely completion of tasks.
- Ability to work effectively both independently and as part of a team.
- Capable of managing multiple tasks simultaneously in a fast-paced environment.
- Dedication to ongoing professional development and compliance with licensing standards.
- Licensed insurance professional (Property & Casualty, Life & Health) seeking to provide top-tier customer service.
- People-oriented, with excellent communication and problem-solving skills.
- Organized, detail-oriented, and dedicated to accuracy in all tasks.
- Motivated to grow professionally within a dynamic agency environment.
- Committed to providing value-based insurance solutions and building long-lasting client relationships.
- This position is with an independent contractor agent, not with the parent insurance company.
- Selected candidates must complete applicable licensing requirements and training programs.
- Agency employees are not employees of the parent insurance company but work directly for the independent agency owner.
- The agency fosters a supportive, inclusive, and growth-oriented workplace environment.
- If you are ready to advance your insurance career as an Insurance Customer Service Representative (P&C Licensed), click the application button to apply and take the first step toward joining a dedicated and successful team.