Insurance Customer Service Representative, P&C Licensed
Location: Birmingham, AL
Job Type: fulltime
Company: Legacy Insurance
Salary: $40000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative, P&C Licensed – Full-time – Birmingham, AL
Legacy Insurance, a respected independent insurance agency, is seeking a dedicated Insurance Customer Service Representative, P&C Licensed, to join our Birmingham, AL team on a full-time basis. This role is an exceptional opportunity for individuals with a Property & Casualty (P&C) license who are passionate about delivering outstanding service and building lasting client relationships in the insurance industry. As a key member of our client services team, you will play a pivotal role in supporting our clients' insurance needs and contributing to the agency's reputation for reliability and excellence.
As an Insurance Customer Service Representative, P&C Licensed, you will serve as the main point of contact for both new and existing clients. You will be responsible for guiding clients through their insurance policy questions, assisting with applications, processing renewals, and handling all related documentation. Your commitment to providing timely, accurate, and personalized service will help drive client satisfaction and retention. This is a full-time position based in Birmingham, AL, offering a supportive, growth-oriented environment where your talents and expertise are valued.
Why Consider a Career as an Insurance Customer Service Representative, P&C Licensed in Birmingham, AL?
Birmingham, AL is known for its vibrant business community and opportunities for professional growth. Working in this city means joining a network of industry professionals dedicated to supporting local and regional clients. At Legacy Insurance, you’ll benefit from working with a team that values your contributions and encourages career advancement.
Insurance Customer Service Representative, P&C Licensed – Summary- Serve as a primary contact for insurance clients, delivering high-quality customer service and support.
- Utilize your P&C license to address client inquiries, process policy changes, and provide detailed information on insurance products.
- Maintain accurate and organized client records in compliance with industry standards.
- Collaborate with the sales team to identify opportunities for policy upgrades and cross-selling.
- Assist clients with insurance policy questions, policy applications, renewals, and endorsements.
- Offer solutions to client concerns, ensuring timely and effective resolution to maintain satisfaction.
- Maintain and update client files and records with accuracy and confidentiality.
- Support the agency’s sales efforts by collaborating on business growth initiatives.
- Stay informed about current P&C insurance products, regulatory requirements, and industry trends.
- Communicate effectively with clients through phone, email, and in-person interactions as required.
- Competitive base salary with bonus and commission potential.
- Paid time off (PTO).
- Performance incentives and recognition for outstanding service.
- Opportunity to work with a supportive, growth-oriented team.
- Active Property & Casualty (P&C) insurance license required.
- Previous experience in an insurance customer service or similar client-facing role is preferred.
- Strong communication and interpersonal skills to effectively assist clients and colleagues.
- Excellent organizational skills and attention to detail.
- Ability to work efficiently in a fast-paced, team-oriented environment.
- Proficiency with standard office software and insurance agency management systems.
- Customer-focused professional with a passion for delivering exceptional service.
- Resourceful problem-solver who thrives in a dynamic environment.
- Team player eager to support business growth and client retention initiatives.
- Committed to ongoing learning and professional development in the insurance field.
- This full-time position is based in Birmingham, AL, and offers opportunities for long-term career growth with Legacy Insurance.
- Legacy Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- If you are ready to advance your insurance career as an Insurance Customer Service Representative, P&C Licensed, take the next step and apply today by clicking the application button.