Insurance Customer Service Representative (P&C Licensed)
Location: BOULDER, CO
Job Type: fulltime
Company: Lezlie Leier - State Farm Agency
Salary: $50000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
If you are an experienced and dedicated professional with a strong background in insurance, consider joining our team as an Insurance Customer Service Representative (P&C Licensed). This full-time hybrid opportunity offers the chance to be part of a reputable independent insurance agency affiliated with a leading brand. Our office is based in Boulder, CO, where you will spend part of your week collaborating onsite and the remainder working remotely, providing a dynamic and flexible work environment.
As an Insurance Customer Service Representative (P&C Licensed) in Boulder, CO, you will play a critical role in supporting our clients’ insurance needs by delivering exceptional customer service, building long-term relationships, and contributing to the overall success of the agency. Our team values professionalism, strong work ethic, and a commitment to delivering tailored insurance solutions that help clients protect what matters most. If you thrive in a fast-paced environment, excel at multitasking, and are passionate about exceeding client expectations, we encourage you to apply by clicking the application button below.
Insurance Customer Service Representative (P&C Licensed) - SummaryThe Insurance Customer Service Representative (P&C Licensed) serves as the primary point of contact for clients seeking assistance with their property and casualty insurance policies. This hybrid role requires an active Property and Casualty license and the ability to commute to the Boulder office several days per week, with remote work flexibility. You will ensure that clients receive prompt, accurate, and friendly support for all their insurance-related inquiries and service needs.
Duties & Responsibilities- Establish, nurture, and maintain positive client relationships through proactive communication and follow-up.
- Deliver responsive, accurate, and friendly customer service by addressing inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing questions.
- Conduct needs-based reviews to educate clients about available insurance products and recommend solutions that meet their requirements.
- Demonstrate a strong work ethic and a commitment to client satisfaction in every interaction, both in-person and virtually.
- Maintain detailed and timely activity reports to support agency operations and compliance requirements.
- Stay up-to-date with product changes, licensing requirements, industry developments, and continuing education to better serve clients.
- Competitive hourly base pay, commensurate with experience.
- PTO including vacation and personal/sick days.
- 401k retirement plan with employer match.
- Opportunities for valuable industry experience and growth within the agency.
- Potential for advancement based on performance and contributions.
- Active Property and Casualty Insurance License (required).
- Ability to obtain Life and Health Insurance License.
- Demonstrated ability to commute to the Boulder, CO office on designated in-office days (Tuesday, Wednesday, Thursday).
- Self-starter with strong organizational and time-management skills.
- Excellent communication skills: written, verbal, and listening.
- People-oriented with a customer-focused mindset.
- Attention to detail and pride in completing work accurately and efficiently.
- Ability to learn and effectively use computer-based functions and agency management systems.
- Team player, able to collaborate and support colleagues as needed.
- Proactive approach to problem-solving and continuous improvement.
- Holds an active P&C license and is passionate about helping others protect their assets.
- Thrives in a hybrid work environment and values both onsite teamwork and remote flexibility.
- Motivated, self-managed, and driven to achieve personal and agency goals.
- Quick to learn and adapt to changes in products, technology, and regulatory standards.
- Demonstrates professionalism, integrity, and a strong commitment to client service.
- This is a hybrid position with a designated schedule: in-office Tuesday, Wednesday, and Thursday; remote work on Monday and Friday.
- Role is with an independent contractor agent affiliated with a well-known national insurance brand.
- Employment is contingent upon successful completion of all required licensing and training programs.
- Agency offers a supportive culture that encourages career growth and advancement.
If you are motivated to succeed and meet the above requirements, we invite you to apply now for the Insurance Customer Service Representative (P&C Licensed) position in Boulder, CO. Join a team that values your expertise and is dedicated to your professional growth. Click the application button to take the next step in your insurance career today!
Legal Disclaimer:
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.