Insurance Customer Service Representative (P&C Licensed)
Location: GLENDALE, CA
Job Type: fulltime
Company: Alan Schultz - State Farm Agency
Salary: $43200.0 - $54000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (P&C Licensed) – Full-time, Glendale, CA
Are you a licensed Property and Casualty (P&C) insurance professional searching for a dynamic position where your skills in customer service and insurance solutions are valued? As an Insurance Customer Service Representative (P&C Licensed), you will play a pivotal role in delivering outstanding support to clients while contributing to the continued growth and success of an established agency in Glendale, CA. This full-time, in-office role is designed for dedicated individuals who are passionate about providing superior customer experiences, engaging in value-based conversations, and helping customers understand their insurance options.
Working as an Insurance Customer Service Representative (P&C Licensed) means you will be the trusted point of contact for policyholders, utilizing your expertise to answer questions, resolve issues, and ensure every client is well-informed about their coverage. You’ll help nurture lasting relationships with customers by providing prompt, friendly, and accurate service. If you thrive in a collaborative, fast-paced environment and are eager to develop your career within the insurance industry, this is an excellent opportunity to make a significant impact.
Our agency values growth, continuous learning, and professionalism. You will receive comprehensive support, valuable experience, and opportunities for advancement, all while enjoying competitive compensation and a robust benefits package. Our team environment fosters diversity, inclusivity, and mutual respect, ensuring that every team member can excel and feel valued.
Located in Glendale, CA, our agency offers a vibrant community atmosphere with a strong commitment to both professional development and work-life balance. As a full-time Insurance Customer Service Representative (P&C Licensed), you will collaborate with talented colleagues and enjoy working in a city known for its cultural diversity and thriving business environment.
Insurance Customer Service Representative (P&C Licensed) - Summary- Serve as a primary point of contact for policyholders in Glendale, CA, providing high-quality customer service and insurance guidance.
- Utilize your active Property and Casualty license to address inquiries regarding policies, coverages, claims, and billing.
- Support the agency's mission of delivering a remarkable customer experience and driving business growth.
- Establish and maintain customer relationships, following up as necessary to ensure satisfaction and retention.
- Respond promptly and accurately to customer inquiries related to insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing explanations.
- Educate customers about insurance options using a needs-based review process to identify appropriate solutions.
- Demonstrate a strong work ethic and commitment to daily success on behalf of the agency and its clients.
- Provide timely and thorough activity reports to the agent and remain current on product changes, licensing requirements, and industry technical developments.
- Contribute to a positive, team-oriented workplace by supporting colleagues and participating in ongoing training and professional development.
- Competitive hourly pay with major monthly sales production bonus opportunities.
- Annual appreciation bonus recognizing outstanding performance.
- PTO including paid vacation to support work-life balance.
- Comprehensive major medical plan.
- Profit sharing retirement plan fully funded by the agency.
- Valuable hands-on insurance experience and growth potential within the agency.
- Active Property and Casualty insurance license (required).
- Ability to commute reliably to the in-office location in Glendale, CA.
- Must be able to obtain a Life and Health license.
- Bilingual skills, particularly English/Armenian, considered a plus.
- Excellent interpersonal, communication (written, verbal, listening), and organizational skills.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Dedicated customer service mindset and ability to work collaboratively within a team environment.
- Aptitude for learning and adapting to new computer systems and procedures.
- Demonstrates genuine enthusiasm for helping others and supporting business growth through meaningful conversations and education.
- Thrives in a fast-paced, collaborative environment and adapts quickly to change.
- Maintains pride in accurate, timely work and contributes positively to the agency team.
- Actively pursues ongoing learning and professional development within the insurance industry.
- Possesses the ability to multi-task, prioritize responsibilities, and efficiently manage time.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- The agency is committed to providing equal employment opportunities and a diverse, inclusive workplace in accordance with all applicable laws and regulations.
If you are ready to take the next step in your insurance career as an Insurance Customer Service Representative (P&C Licensed), apply now by clicking the job application button. Join a team where your expertise and commitment are truly valued and where you can grow professionally while making a difference for clients every day.