Insurance Customer Service Representative (P&C Licensed)
Location: Indianapolis, IN
Job Type: fulltime
Company: Binford Insurance Group
Salary: $45000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
The role of Insurance Customer Service Representative (P&C Licensed) is an integral position within a multi-line insurance agency with a longstanding reputation for reliability and customer focus. This position is designed for individuals who possess strong communication skills, a dedication to client satisfaction, and the ability to multi-task in a high-energy environment. As an Insurance Customer Service Representative (P&C Licensed), you will be responsible for providing comprehensive support to both new and existing clients while supporting the agency’s mission to deliver top-tier insurance solutions and maintain long-term client relationships.
Working as an Insurance Customer Service Representative (P&C Licensed) means you will engage with clients through multiple channels, including phone and email, ensuring a seamless customer experience at every interaction. You will handle routine and complex service requests, guide clients through policy renewals, and proactively identify opportunities for cross-selling and remarketing. Your ability to balance service and sales will directly contribute to the agency’s growth and client retention objectives.
The agency’s dynamic, team-oriented culture emphasizes collaboration and continuous professional development. Insurance Customer Service Representatives (P&C Licensed) are encouraged to leverage their property and casualty knowledge, apply a tech-savvy approach to daily tasks, and build rapport with a diverse clientele. This role also supports the agency’s research and follow-up efforts, helping to ensure that clients receive prompt, accurate responses to their inquiries and that all transactions comply with industry standards and regulations.
For those passionate about the insurance industry, this opportunity offers a pathway to broaden your expertise and make a meaningful impact within a supportive work environment. The agency values perseverance, adaptability, and a genuine concern for people’s insurance needs. Candidates who meet the preferred qualifications, including a property and casualty license and relevant customer service or sales experience, are strongly encouraged to apply for this rewarding career move.
Insurance Customer Service Representative (P&C Licensed) - Summary- Serve as a primary point of contact for insurance clients, delivering exceptional service and support.
- Utilize property and casualty expertise to address client needs and policy management tasks.
- Contribute actively to a multi-line agency’s client satisfaction and retention goals.
- Respond promptly to customer inquiries through phone and email communications.
- Manage policy renewals, re-quoting, and process new business quotes efficiently.
- Service existing policies and households, including billing and account updates.
- Engage in proactive strategies to retain existing policyholders and prevent lapses.
- Prepare and present insurance proposals tailored to client needs.
- Identify opportunities for remarketing and cross-selling to current clients to maximize coverage and agency growth.
- Assist agency staff with research, follow-up, and other administrative support tasks as needed.
- Competitive base salary structure to reward your expertise and commitment.
- Retention bonus opportunities to recognize and incentivize outstanding performance.
- Retirement plan options to support your long-term financial security.
- Property and casualty insurance license strongly preferred for this position.
- Minimum of one year’s experience in insurance or financial services customer service or sales is preferred.
- Demonstrated care for customers and a commitment to addressing their insurance needs.
- Ability to multi-task efficiently, with a tech-savvy approach to service and sales duties.
- Strong teamwork orientation and the capacity to thrive in a fast-paced office environment.
- Resilience and perseverance when managing challenging or complex client interactions.
- Licensed in property and casualty insurance, or working toward licensure.
- Brings a positive, adaptable attitude and a passion for helping others.
- Possesses excellent verbal and written communication skills.
- Excels at balancing multiple priorities and delivering results under pressure.
- Willing to collaborate with team members and support agency-wide initiatives.
- The Insurance Customer Service Representative (P&C Licensed) role provides valuable experience for those seeking advancement in the insurance sector.
- The agency fosters a culture of professional growth and ongoing learning.
- Applicants who meet the experience and licensing requirements are encouraged to apply and take the next step in their insurance career journey.
- To be considered for the Insurance Customer Service Representative (P&C Licensed) position, please click the job application button and submit your resume today!