Insurance Customer Service Representative (P&C Licensed)
Location: PORT ALLEN, LA
Job Type: fulltime
Company: Clay Stewart - State Farm Agency
Salary: $31000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (P&C Licensed) role is an excellent opportunity for individuals who hold an active Property and Casualty insurance license and are looking to join a dynamic insurance agency team. As an essential member of the customer service division, you will use your insurance knowledge and customer-centric mindset to deliver outstanding service to policyholders and prospects. This position is well-suited for individuals passionate about helping clients navigate their insurance needs, providing accurate information, and building lasting relationships within the insurance industry. For those motivated to advance their insurance career, this role offers valuable experience and pathways for professional growth.
As an Insurance Customer Service Representative (P&C Licensed), you will play a pivotal role in supporting customers throughout their insurance journey. You will be responsible for establishing and nurturing customer relationships, responding to inquiries with expertise, and ensuring that all client interactions reflect the highest standards of professionalism and care. Your understanding of insurance products, combined with strong communication skills, will enable you to educate clients on coverage options, policy changes, and claims processes while ensuring compliance with industry regulations.
This full-time position provides the opportunity to thrive in a collaborative environment where teamwork and personal initiative are valued. The agency fosters a culture of continuous learning, enabling you to expand your expertise in both property and casualty as well as life and health insurance products. If you are a proactive problem solver who enjoys working in a fast-paced setting and is committed to delivering superior customer service, you are encouraged to apply for the Insurance Customer Service Representative (P&C Licensed) position today by clicking the job application button.
Insurance Customer Service Representative (P&C Licensed) - Summary- Serve as the main point of contact for customers seeking information or assistance with insurance policies.
- Utilize an active Property and Casualty license to address client needs and provide accurate policy details.
- Contribute to agency growth through excellent customer experience and value-driven conversations.
- Maintain compliance with industry standards and agency best practices.
- Establish and maintain strong relationships with customers, following up as needed to ensure satisfaction and retention.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing clarification.
- Educate customers about insurance options using a needs-based, customer-focused review process.
- Demonstrate a strong work ethic and a commitment to achieving success daily.
- Collaborate with team members to ensure seamless service delivery and contribute to a positive office environment.
- Support the agency’s sales and retention goals by identifying opportunities for cross-selling and upselling insurance products.
- Assist with administrative tasks, document management, and policy updates as required.
- Competitive hourly wage based on licensing and experience.
- Commission opportunities for licensed staff members.
- PTO including vacation and personal/sick days.
- Retirement plan options available.
- Opportunity to gain valuable industry experience and advance within the agency.
- Active Property and Casualty insurance license required.
- Life and Health insurance license (or willingness and ability to obtain within 3-6 months of hire).
- Prior customer service experience preferred.
- Experience with Salesforce or similar CRM systems is an asset.
- Excellent written, verbal, and listening communication skills.
- Self-motivated and detail-oriented approach to work.
- Strong problem-solving abilities and proactive mindset.
- Ability to work collaboratively in a team environment.
- Skill in assessing customer needs and conducting effective interviews.
- Ability to build rapport and relate to customers effectively.
- You thrive in a fast-paced environment and are motivated by helping others.
- You possess a Property and Casualty license and, ideally, are open to expanding your expertise to Life and Health insurance.
- You are detail-oriented, organized, and take initiative to resolve customer issues efficiently.
- You value teamwork, are adaptable, and have a strong desire to contribute to agency success.
- You are looking for a stable, rewarding career with growth potential in the insurance industry.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- All qualified applicants will receive consideration regardless of gender, race, age, or background, in accordance with EEOC standards and industry regulations.
- If you are eager to build your career as an Insurance Customer Service Representative (P&C Licensed), we invite you to apply now by clicking the job application button and take the next step in your professional journey.