Insurance Customer Service Representative (P&C License)
Location: CREVE COEUR, MO
Job Type: fulltime
Company: Deanna Carroll - State Farm Agency
Salary: $39000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (P&C License) - Full-time
If you are a licensed professional with a passion for delivering exceptional client service, this Insurance Customer Service Representative (P&C License) opportunity is tailored for you. As a valued member of a reputable State Farm agent’s team in Creve Coeur, MO, you’ll play a pivotal role in supporting clients, maintaining strong relationships, and ensuring that each customer receives the attention and guidance they need with their insurance policies. This full-time role is ideal for individuals who thrive in a collaborative, customer-focused environment and are committed to ongoing professional development. Working in Creve Coeur, MO provides access to a vibrant business community, making it an excellent location for growth within the insurance industry.
The Insurance Customer Service Representative (P&C License) position is best suited for individuals who are proactive, detail-oriented, and eager to advance their insurance careers. Your expertise will support clients in understanding their insurance options, managing policy changes, and navigating claims efficiently. This is your chance to join a dynamic team and make a meaningful impact on the lives of clients every day.
Insurance Customer Service Representative (P&C License) - Summary- Serve as a key point of contact for clients, addressing insurance needs and inquiries.
- Utilize your active Property and Casualty (P&C) insurance license to guide clients through available coverage options and policy changes.
- Contribute to the agency’s growth through effective client communication and service excellence.
- Participate in a collaborative office environment where your skills and dedication directly impact clients and the business.
- Establish and nurture customer relationships, ensuring ongoing satisfaction and trust.
- Respond promptly and accurately to inquiries regarding policy eligibility, coverage, changes, billing, and claims.
- Educate customers about insurance products and services using a consultative, needs-based approach.
- Develop leads, schedule appointments, and identify client needs to recommend appropriate insurance solutions.
- Support agency marketing initiatives by promoting products and services that align with customer needs.
- Demonstrate a strong work ethic and commitment to daily success and continuous improvement.
- Proactively resolve customer issues, ensuring high levels of satisfaction and retention.
- Provide timely and thorough activity reports to the agent and participate in regular team meetings.
- Competitive hourly pay plus commission structure.
- Paid time off, including vacation and personal/sick days.
- Paid holidays to support work-life balance.
- Health insurance stipend for qualifying employees.
- Retirement plan with employer match for future financial security.
- Employer-sponsored life insurance coverage.
- Valuable hands-on experience in the insurance industry.
- Opportunities for career growth and advancement within the agency.
- Active Property and Casualty (P&C) insurance license required.
- Life and Health insurance license preferred.
- Bilingual skills are a plus.
- Strong interpersonal, written, verbal, and listening communication skills.
- Organizational and multitasking abilities with attention to detail.
- Self-motivated and able to work independently and in a team setting.
- Proficiency in computer functions relevant to insurance operations.
- Commitment to providing excellent customer service and problem-solving.
- Willingness to stay current with licensing, product changes, and ongoing education.
- Licensed insurance professional with a strong customer service orientation.
- Proactive, detail-oriented, and able to manage multiple tasks effectively.
- Adaptable to a fast-paced, collaborative office environment in Creve Coeur, MO.
- Committed to learning, professional development, and the success of the agency.
- Possesses excellent communication, organizational, and problem-solving skills.
- Demonstrates integrity, reliability, and a genuine desire to help others.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
- Applicants must be able to commute to the office location as this is an in-office position.
- All qualified candidates are encouraged to apply by clicking the job application button to begin the interview process.
If you are motivated to succeed and see yourself thriving in this Insurance Customer Service Representative (P&C License) role, take the next step in your career journey and apply today!