Insurance Customer Service Representative (Licensed, P&C)
Location: CYPRESS, TX
Job Type: fulltime
Company: Mark Adkins - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed, P&C) – Full-Time in Cypress, TX
Are you a licensed insurance professional looking to enhance your career as an Insurance Customer Service Representative (Licensed, P&C)? Join a dynamic and successful State Farm Agent team where your skills and customer focus will be highly valued. This full-time, in-office opportunity in Cypress, TX offers you the chance to grow within the insurance industry while providing outstanding service to valued clients. As an Insurance Customer Service Representative (Licensed, P&C), you will play a vital role in supporting both the agency’s operational excellence and its commitment to exceptional customer care.
As a key member of the team, you will work directly with customers, addressing their insurance needs and ensuring a seamless experience throughout every interaction. The agency is seeking an energetic and motivated individual who is passionate about helping others, driven to succeed, and equipped with current licensing in Property & Casualty as well as Life and Health insurance. This is a great opportunity to contribute meaningfully to a reputable agency and enjoy a supportive work environment in Cypress, TX.
Those who thrive in this Insurance Customer Service Representative (Licensed, P&C) position are proactive, organized, and dedicated to delivering top-notch service. The agency values team collaboration and individual initiative, providing the tools and resources necessary for ongoing professional development. If you are ready to advance your insurance career and make a positive impact, read on to learn more about this exciting Insurance Customer Service Representative (Licensed, P&C) opportunity.
Insurance Customer Service Representative (Licensed, P&C) – Summary- Support agency operations by providing expert customer service and insurance guidance
- Leverage your active Property & Casualty and Life & Health licenses to assist clients with policy-related questions, changes, and claims
- Help grow the agency’s client base through value-driven conversations and a commitment to service excellence
- Enjoy the benefits of working in a professional, growth-oriented environment in Cypress, TX
- Establish and nurture customer relationships, following up as necessary to ensure satisfaction
- Respond promptly, accurately, and courteously to customer inquiries regarding insurance policies, eligibility, coverages, policy changes, claim processes, and billing
- Implement a customer-focused, needs-based review process to educate clients about available insurance options and help them make informed decisions
- Maintain a consistent work ethic and a strong commitment to achieving daily success
- Generate activity and progress reports for agency leadership
- Stay current on industry developments, licensing requirements, and technical updates
- Work collaboratively within a team environment, contributing to shared goals
- Demonstrate strong problem-solving skills and a proactive approach to client needs
- Base salary plus commission and performance-based bonuses
- Paid time off, including vacation and personal/sick days
- Three weeks of vacation per year
- 401(k) retirement plan eligibility after the first year of employment
- Valuable industry experience and mentorship
- Opportunities for career growth and advancement within the agency
- Weekday schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent communication skills, both written and verbal
- Strong interpersonal skills and a client-focused demeanor
- Organizational skills with attention to detail and accuracy
- Self-motivated, able to multi-task, and committed to timely work completion
- Ability to learn and use relevant computer functions and technology
- Proactive in identifying and addressing customer needs
- Team-oriented with a willingness to collaborate and support colleagues
- Passionate about providing exceptional customer service as an Insurance Customer Service Representative (Licensed, P&C)
- Demonstrates a positive attitude and eagerness to contribute to a collaborative team
- Committed to ongoing professional learning and maintaining up-to-date licensure
- Enjoys working in a structured and supportive environment in Cypress, TX
- Values accuracy, timeliness, and high-quality work output
- Ready to take initiative and grow within the insurance industry
- This position is offered by a State Farm independent contractor agent, not State Farm Insurance Companies
- Employment with a State Farm agent means you must meet all applicable licensing and training requirements
- State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm
- If you are motivated to succeed in an Insurance Customer Service Representative (Licensed, P&C) role, please click the application button to submit your resume and start the interview process