Insurance Customer Service Representative (Licensed, P&C)
Location: DENVER, CO
Job Type: fulltime
Company: Lori Rickert - State Farm Agency
Salary: $55000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
If you are a licensed insurance professional seeking a rewarding career in customer service, consider joining a distinguished agency known for its commitment to excellence. We are currently seeking an Insurance Customer Service Representative (Licensed, P&C) to provide exceptional support and build lasting relationships with clients. This full-time or part-time opportunity offers the chance to leverage your insurance expertise in a collaborative and client-focused environment. The agency, located in Denver, CO, has over 35 years of dedicated service to the community, earning a reputation for top-rated, award-winning performance in the insurance sector.
As an Insurance Customer Service Representative (Licensed, P&C), you will be the first point of contact for policyholders, assisting with a wide variety of insurance needs. This role emphasizes delivering excellent service through multiple communication channels, supporting agency growth through referrals and cross-selling, and ensuring every client receives personalized attention. The position is ideal for individuals with an active Property & Casualty (P&C) insurance license and a passion for helping people protect what matters most.
Denver, CO offers a vibrant professional atmosphere and a supportive community, making it an excellent location for insurance professionals who value both career growth and personal fulfillment.
Insurance Customer Service Representative (Licensed, P&C) - Summary- Serve as a trusted resource for clients' insurance questions and needs
- Support a reputable agency known for its high client satisfaction and industry recognition
- Work collaboratively with a skilled team with over 100 years of combined experience
- Opportunity for career advancement in a supportive and growth-oriented environment
- Deliver outstanding customer service for policy inquiries, billing, claims support, and general assistance via phone, email, and virtual platforms
- Handle incoming phone calls and client communications professionally and efficiently
- Support daily agency operations and coordinate with team members to enhance client satisfaction
- Educate clients about coverage options, including Personal Price Plans® and bundling opportunities
- Pursue retention and agency growth through client referrals and identification of cross-sell opportunities
- Maintain detailed client records and document all communications in compliance with regulatory standards
- Uphold the agency’s reputation for exceptional service and integrity in every interaction
- Competitive base pay determined by experience
- Lucrative commission and bonus structure
- 100% employer-paid health insurance coverage
- Paid time off (PTO) and paid vacation days
- 401(k) retirement savings plan for long-term financial security
- Flexible work options available (full-time or part-time, Monday through Friday)
- Active Colorado Property & Casualty (P&C) Insurance License required
- At least one year of experience in insurance service or sales; prior State Farm experience is a plus
- Outstanding communication, problem-solving, and organizational skills
- Ability to work independently in an office setting and, for qualified candidates, in a remote/hybrid arrangement
- Must reside in Colorado; State Farm experience is required for remote work eligibility
- Commitment to providing a high level of client service in line with agency standards
- Licensed insurance professional with a strong customer service orientation
- Thrives in a collaborative team environment and enjoys engaging with clients
- Detail-oriented, organized, and able to manage multiple priorities effectively
- Proactive about identifying opportunities to enhance client protection and agency growth
- Demonstrates integrity, reliability, and a positive attitude in all interactions
- The agency has a longstanding reputation for personalized, community-based service and consistently high client satisfaction ratings
- Team members benefit from ongoing professional development and mentorship
- Agency values diversity, inclusion, and equal opportunity employment practices
- EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
If you are ready to take the next step in your insurance career with an industry-leading agency, we invite you to apply for the Insurance Customer Service Representative (Licensed, P&C) role. Click the job application button to submit your application and join a team dedicated to delivering exceptional service and making a positive impact in the Denver, CO community.