Insurance Customer Service Representative (Licensed Insurance CSR)
Location: Porter Ranch, CA
Job Type: fulltime
Company: Farmers Insurance
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
If you are looking for a rewarding career in the insurance industry, the role of Insurance Customer Service Representative (Licensed Insurance CSR) offers a unique opportunity to learn, grow, and make a meaningful impact. As an Insurance Customer Service Representative, you will join a dynamic team dedicated to delivering outstanding customer experiences and supporting clients throughout their insurance journey. Whether you are starting your career or seeking a new challenge, this position provides the foundation for a successful future in insurance—and the potential to advance into agency ownership.
The Insurance Customer Service Representative (Licensed Insurance CSR) is a key member of the team, responsible for providing exceptional service to clients, assisting with policy management, and supporting sales efforts. This role is ideal for individuals who are eager to learn, adaptable to change, and motivated to achieve their professional goals. With comprehensive training, mentorship, and development opportunities, you can build a strong foundation for your career in the insurance industry.
As a part of the team, you will benefit from the award-winning Protege Program, which offers hands-on training, guidance from experienced insurance agents, and access to a broad portfolio of insurance products. This structured mentorship program is designed to help you understand the nuances of the industry, develop essential business skills, and prepare you for future leadership roles within the organization.
Insurance Customer Service Representative (Licensed Insurance CSR) positions require you to either possess or be willing to obtain the necessary insurance licenses. This ensures you have the credentials to support clients with their insurance needs and deliver high-quality service. As you grow in the role, you will gain valuable experience in customer relations, sales, and agency operations, all while working in a supportive, collaborative environment.
Working in this position provides not only personal and professional development but also the chance to be part of a community-focused organization. The team fosters an environment of collaboration, continuous learning, and mutual success. You will have the opportunity to work with a diverse group of professionals who are committed to helping clients protect what matters most.
Take the next step in your career by applying for the Insurance Customer Service Representative (Licensed Insurance CSR) position. Click the job application button today to join a company that values your ambition and provides the resources you need to succeed.
Insurance Customer Service Representative (Licensed Insurance CSR) - Summary- Deliver exceptional customer service to clients seeking insurance solutions and policy management support.
- Participate in a structured mentorship and training program designed to foster professional growth.
- Develop industry knowledge, sales skills, and business acumen for potential agency ownership.
- Obtain and maintain relevant insurance licenses as required for the role.
- Respond to customer inquiries by phone, email, and in-person, providing detailed information on insurance products and services.
- Assist clients with policy changes, renewals, claims, and general account management.
- Support sales initiatives by identifying customer needs and recommending appropriate insurance solutions.
- Maintain accurate records of client interactions and transactions, adhering to company protocols and industry regulations.
- Work collaboratively with team members and senior agents to achieve performance goals.
- Engage in ongoing professional development through training sessions and mentorship opportunities.
- Ensure compliance with all company policies and legal requirements related to insurance sales and customer service.
- Contribute to a positive, inclusive workplace culture focused on client satisfaction and ethical business practices.
- Competitive base salary with opportunities for monthly bonuses and commissions.
- Access to a comprehensive portfolio of insurance products, supporting diverse client needs.
- Participation in a paid mentorship program with experienced professionals in the industry.
- Flexible working hours and the ability to work within your community.
- Unlimited earning potential based on performance and career progression.
- Supportive team environment with expertise in multiple insurance lines, including life, commercial, and workers' compensation.
- Possession of, or willingness to obtain, required insurance licenses.
- Previous experience in insurance, sales, customer service, or related fields preferred but not required.
- Ability to successfully pass a background check.
- Demonstrated ability to build rapport and maintain strong client relationships.
- Excellent written and verbal communication skills.
- Strong negotiation skills and a consultative sales approach.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Business savvy, self-motivation, and a desire for continuous learning.
- Performance-driven and results-oriented professional.
- Entrepreneurial spirit with a proactive approach to career growth.
- Strong communicator with digital and networking skills.
- Comfortable with virtual presence and technology-driven communication.
- Ready to engage in a fast-paced, supportive team environment.
- Comprehensive, award-winning training provided to support your growth in the insurance industry.
- Opportunities for career advancement, including agency ownership for driven individuals.
- Inclusive and collaborative workplace committed to professional development and client satisfaction.
- To take the next step in your insurance career, click the job application button now and join a team that values your ambition and commitment to customer service.