Insurance Customer Service Representative (Licensed CSR)
Location: RIVERTON, UT
Job Type: fulltime
Company: Farmers Insurance
Salary: $34000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about providing outstanding service and eager to develop your career in the insurance industry? We are seeking a dedicated Insurance Customer Service Representative (Licensed CSR) to join our dynamic and supportive team. As an integral member of our customer service department, you will have the opportunity to interact directly with clients, address their needs, and ensure a positive experience with our agency. This full-time position is ideal for individuals who are customer-focused, adaptable, and ready to grow within a reputable insurance agency.
The Insurance Customer Service Representative (Licensed CSR) plays a key role in maintaining client satisfaction and helping the agency achieve its business objectives. You will be responsible for processing policy changes, addressing client inquiries, and supporting ongoing customer relationships. While prior insurance experience is not required, your willingness to learn and obtain the necessary licensing is essential. Our team values proactive individuals who are eager to be trained and possess excellent communication and organizational skills.
As an Insurance Customer Service Representative (Licensed CSR), you will benefit from a supportive work environment that encourages professional development. With access to training and mentorship, you will gain valuable industry knowledge and practical skills. Our agency is committed to helping you reach your career goals while ensuring you have the tools, resources, and encouragement needed to succeed in the insurance field. If you are ready to take the next step in your career and are motivated to deliver top-tier customer service, we invite you to apply today by clicking the job application button.
Insurance Customer Service Representative (Licensed CSR) - Summary- Serve as a primary point of contact for insurance clients, addressing questions and providing policy information.
- Process policy change requests and payments efficiently and accurately.
- Maintain up-to-date knowledge of insurance products and services to best advise clients.
- Demonstrate strong interpersonal skills and a commitment to client satisfaction.
- Provide clients with detailed explanations of insurance products and available services.
- Process customer policy changes, including endorsements, renewals, and cancellations.
- Collect premium payments and manage billing inquiries.
- Actively seek referrals from clients and communicate the agency’s referral program.
- Promptly answer incoming calls and respond to voicemails with professionalism.
- Adhere to underwriting, rating, and compliance regulations set by the insurance industry.
- Deliver exceptional ongoing support to clients by addressing their service needs.
- Document client interactions and update records as needed for agency accuracy.
- Collaborate with other team members to enhance the overall client experience.
- Participate in training sessions to stay current with industry changes and best practices.
- Competitive annual base salary plus eligibility for bonuses and commissions based on performance.
- PTO (Paid Time Off) to support work-life balance and personal needs.
- Opportunities for valuable on-the-job experience and professional growth within the agency.
- Supportive and collaborative team environment focused on individual and collective success.
- Genuine willingness to learn, be intuitive, resourceful, and receptive to coaching.
- Strong self-motivation with a sense of urgency in completing tasks.
- Ability to multi-task, follow through on commitments, and provide timely follow-up.
- No prior insurance experience required; must be willing to obtain a property and casualty license within 30 days of employment.
- Excellent verbal and written communication skills.
- Attention to detail and organizational proficiency.
- Commitment to upholding ethical and regulatory standards in all client interactions.
- Enthusiastic about delivering exceptional service and exceeding client expectations.
- Adaptable and eager to learn the nuances of the insurance industry.
- Comfortable working in a fast-paced, team-oriented environment.
- Motivated by personal and professional growth opportunities.
- Ready to take initiative and contribute to the agency’s goals.
- Our agency is committed to providing equal employment opportunities for all applicants and employees.
- We foster an environment that values diversity, inclusion, and continuous improvement.
- Applicants are encouraged to apply regardless of background or prior experience; we offer comprehensive training and support.
- Take the next step in your career by applying for the Insurance Customer Service Representative (Licensed CSR) position today—click the job application button to get started!