Insurance Customer Service Representative (Licensed CSR)
Location: West Jordan, UT
Job Type: fulltime
Company: Farmers Insurance
Salary: $34000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed CSR)
Are you passionate about delivering outstanding support and building strong client relationships? Join our team as an Insurance Customer Service Representative (Licensed CSR), where you will play a pivotal role in supporting clients and prospects with their insurance needs. This full-time position offers the opportunity to join a dynamic team committed to customer satisfaction and professional growth.
As an Insurance Customer Service Representative (Licensed CSR), your primary responsibility is to provide exceptional service to both existing clients and new prospects. You will be the first point of contact for clients, handling inquiries, processing policy changes, and assisting with insurance product information. While prior insurance industry experience is beneficial, it is not a requirement. If you are a motivated learner willing to obtain a property and casualty insurance license within 30 days, you will be fully supported in your journey.
Our agency prioritizes a supportive work environment where your professional development is encouraged. You will benefit from comprehensive training, valuable industry experience, and the chance to earn bonuses and commissions based on performance. Our commitment is to help you grow within the insurance field, offering both personal and career advancement opportunities.
In this customer-focused position, you will interact with clients daily, offering guidance, processing payments, and ensuring their needs are met efficiently and accurately. You will also play a key role in maintaining client satisfaction by following up on policy changes, responding to inquiries promptly, and helping clients understand available products and services. Your ability to multitask, stay organized, and communicate effectively will be essential to your success.
Our team values individuals who are self-starters, intuitive, and eager to learn. As an Insurance Customer Service Representative (Licensed CSR), you will be expected to demonstrate a genuine willingness to develop your skills, adapt to new challenges, and contribute positively to our agency’s mission. If you are looking for a rewarding full-time role with opportunities for advancement, we encourage you to apply today by clicking the job application button.
Insurance Customer Service Representative (Licensed CSR) - Summary- Full-time position focused on providing top-tier customer service for insurance clients and prospects.
- Ideal for candidates who are motivated, eager to learn, and willing to obtain a property and casualty license quickly.
- Opportunity to join a supportive team and build a successful insurance career.
- Deliver exceptional customer service to current clients and new prospects, responding to their insurance inquiries and concerns.
- Process client policy change requests accurately and efficiently.
- Maintain up-to-date knowledge of products and services to better assist clients.
- Take and process premium payments from customers.
- Educate clients about new insurance products and services as they become available.
- Ask clients for referrals and clearly explain the agency’s referral program.
- Answer incoming phone calls promptly and return all messages in a timely manner.
- Adhere strictly to underwriting, rating, and compliance requirements for all policies.
- Provide ongoing support to insurance clients as needed.
- Annual base salary plus opportunities for bonus and commissions based on performance.
- Paid Time Off (PTO) for work-life balance.
- Valuable experience and training in the insurance industry.
- Genuine willingness to learn, with an intuitive and resourceful mindset.
- Strong self-starter with a sense of urgency and accountability.
- Ability to multitask, follow through, and follow up on client requests.
- Willingness to obtain a property and casualty insurance license within 30 days of hire (support provided).
- Previous insurance or office experience is a plus but not required.
- Enthusiastic about providing excellent customer service in an insurance setting.
- Eager to learn and interested in building a long-term career in the insurance industry.
- Organized, detail-oriented, and capable of adapting to a fast-paced environment.
- Effective communicator with strong interpersonal and problem-solving skills.
- Our agency fosters a collaborative and inclusive atmosphere where every team member’s contribution is valued.
- Opportunities for career growth, advancement, and professional development are available for driven individuals.
- The position offers the chance to make a positive impact on clients’ lives by helping them protect what matters most.
- Join our agency to be part of a team that is dedicated to client satisfaction, ethical practices, and continuous improvement.
- Click the job application button to take the next step in your insurance career as an Insurance Customer Service Representative (Licensed CSR).
We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.