Insurance Customer Service Representative (Licensed)
Location: Vernon, CT
Job Type: fulltime
Company: Brian Booth - State Farm Agency
Salary: $25.0 - $27.0 per hour
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed) - Vernon, CT - Full-time
Join a dynamic and supportive environment as an Insurance Customer Service Representative (Licensed), where you will play a crucial role in providing exceptional service to clients while supporting the growth and success of a reputable insurance agency. As a valued team member, you will be responsible for building and maintaining strong customer relationships, ensuring client satisfaction, and delivering accurate information regarding a wide range of insurance products. Your commitment to delivering remarkable service and your knowledge of property and casualty insurance will make a significant difference in the lives of our clients.
This full-time Insurance Customer Service Representative (Licensed) opportunity in Vernon, CT offers a collaborative culture, professional growth, and the chance to contribute to a business with a strong reputation for integrity and customer care. If you are motivated, detail-oriented, and eager to develop your career in the insurance industry, we encourage you to apply by clicking the job application button.
Insurance Customer Service Representative (Licensed) - SummaryAs an Insurance Customer Service Representative (Licensed), you will support clients by addressing their needs, providing information about insurance coverage, and guiding them through policy changes and claims processes. You will work closely with the agency team to ensure customers experience top-tier service, and your responsibilities will be rooted in fostering client trust and satisfaction. This role is ideal for professionals who thrive on delivering solutions in a fast-paced, customer-focused environment.
Duties & Responsibilities- Build and maintain positive client relationships by providing prompt, accurate, and courteous service.
- Respond to client inquiries regarding insurance policies, eligibility, coverage options, and billing procedures.
- Assist clients with policy changes, transfers, claims submissions, and clarification of policy details.
- Educate clients using needs-based review processes to ensure they understand available insurance options.
- Follow up with clients as needed to ensure continued satisfaction and address any concerns or questions.
- Demonstrate a strong work ethic and a commitment to achieving daily and long-term goals.
- Collaborate with team members to enhance the overall client experience and agency performance.
- Competitive hourly pay based on experience and licensing.
- Commission and bonus opportunities to reward outstanding performance.
- Opportunities for professional growth and advancement within the agency.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- Retirement plan with employer matching to help secure your financial future.
- Group life insurance coverage for added peace of mind.
- Valuable career-building experience in a respected insurance agency.
- Supportive and collaborative work environment that values team contributions.
- Work/life balance is prioritized, with perks such as casual dress Fridays, team lunches, and quarterly team outings.
- Active Personal Lines insurance license is required for consideration.
- Property and Casualty insurance license is preferred.
- Life and Health insurance license is a plus.
- Excellent interpersonal and communication skills, including verbal, written, and listening abilities.
- Strong organizational skills and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Commitment to providing exceptional service and making a positive impact for clients.
- People-oriented attitude with a desire to help others and contribute to a team environment.
- Ability to work in-office in Vernon, CT, as this is not a remote position.
- Licensed insurance professional with a passion for customer service and building long-lasting client relationships.
- Energetic, motivated, and eager to grow within a reputable insurance agency.
- Detail-oriented and organized, with an ability to handle multiple tasks efficiently.
- Effective communicator who can explain complex insurance products in a clear and accessible manner.
- A team player who thrives in a collaborative and supportive work culture.
- Driven by goals and committed to exceeding expectations in every aspect of the role.
- This position is with an independent contractor agent, not with the insurance company itself.
- Employees must complete any applicable licensing requirements and training programs as required.
- All hiring decisions are made by the independent contractor agent, and employees are not employees of the insurance company.
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.
- Working in Vernon, CT provides the advantage of being part of a vibrant and welcoming community, contributing to a positive workplace atmosphere.
If you are enthusiastic about delivering exceptional service and ready to take the next step in your insurance career, click the job application button to submit your application today. We look forward to connecting with qualified candidates and supporting your professional growth as an Insurance Customer Service Representative (Licensed).