Insurance Customer Service Representative (Licensed)
Location: WEXFORD, PA
Job Type: fulltime
Company: John Ryce - State Farm Agency
Salary: $42000.0 - $45750.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed)
If you are an experienced insurance professional with a Property & Casualty license, the opportunity to join a leading independent agency as an Insurance Customer Service Representative (Licensed) could be the next step in your career. This full-time role offers the chance to make a real impact by delivering exceptional service and guidance to clients seeking insurance solutions, while working within a collaborative and supportive team environment. As a valued member of the agency, you will help drive customer satisfaction, retention, and growth through meaningful conversations and comprehensive service.
As an Insurance Customer Service Representative (Licensed), you play a pivotal role in creating positive client experiences. You will serve as the first point of contact for policyholders and prospective customers, assisting with a wide range of inquiries related to policy options, eligibility, claims, and other service needs. Your responsibilities will include maintaining accurate records, fostering strong client relationships, and ensuring every interaction reflects the agency’s commitment to quality service and integrity.
For those who meet the qualifications, this full-time position offers a competitive salary, bonus opportunities, paid time off, and the chance to develop valuable skills in the insurance field. If your career goals include advancing within an established agency and making a difference in the lives of clients, this is a role worth exploring. Located in Wexford, PA, the agency offers a dynamic office environment where your contributions are recognized and your growth is supported.
Insurance Customer Service Representative (Licensed) - Summary- Full-time position at an independent insurance agency
- Requires active Property & Casualty and Life & Health licenses
- Customer service role focused on insurance products and solutions
- In-office work environment in Wexford, PA
- Opportunities for advancement and professional development
- Establish and nurture customer relationships through effective communication and follow-up
- Deliver prompt, accurate, and supportive customer service in response to inquiries regarding insurance availability, eligibility, coverages, policy changes, claims, and billing
- Educate customers about insurance options using a needs-based review process
- Maintain a consistent work ethic and a strong commitment to daily success
- Collaborate with other team members to achieve agency goals
- Keep accurate and timely records of customer interactions and activities
- Stay current with product updates, licensing requirements, and continuing education
- Competitive salary structure with bonus opportunities
- Paid time off, including personal, sick, and vacation days (20 days total)
- Opportunities for growth and advancement within the agency
- Valuable hands-on experience in the insurance industry
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required)
- Demonstrated excellence in interpersonal and communication skills (written, verbal, and listening)
- Strong organizational skills and attention to detail
- Proactive approach to problem-solving and customer care
- Self-motivated with a commitment to high-quality work
- Ability to multitask and work effectively in a team environment
- Proficiency with computer systems and willingness to learn new technologies
- Dedication to providing exceptional customer service at all times
- Licensed insurance professional with experience in customer service
- People-oriented and skilled at building client relationships
- Detail-oriented and able to manage multiple tasks efficiently
- Motivated to contribute to a positive team environment
- Willing to continue learning and stay updated on industry changes
- This position is with an independent contractor agent, not State Farm Insurance Companies
- Employees must meet all applicable licensing requirements and training programs
- Employment is at an agency owned by an independent contractor, not State Farm Insurance Companies
- Equal Opportunity Employer: Applications are encouraged from individuals of all backgrounds and experience levels
- Located in Wexford, PA, the agency offers a professional and dynamic work environment
If you are ready to advance your career as an Insurance Customer Service Representative (Licensed) and meet the stated qualifications, we invite you to apply now by clicking the job application button below. Take the next step in your insurance career and join a team dedicated to excellence and customer satisfaction.