Insurance Customer Service Representative (Licensed)
Location: JACKSONVILLE, AL
Job Type: fulltime
Company: Mike Douglas - State Farm Agency
Salary: $32000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative (Licensed)
Are you ready to build a rewarding career as an Insurance Customer Service Representative (Licensed)? Join a dynamic and supportive team dedicated to providing outstanding service and expert guidance to clients seeking insurance solutions. This full-time position offers the chance to develop your professional skills, grow within the industry, and make a positive impact on the lives of customers. With comprehensive training and ongoing support, you will excel in delivering exceptional service in a fast-paced and engaging work environment.
The Insurance Customer Service Representative (Licensed) role is essential in maintaining and enhancing client relationships, ensuring their insurance needs are met with professionalism and care. As the first point of contact for policyholders, you will respond to inquiries, resolve concerns, and educate customers about available insurance options. Your contributions will not only help customers feel secure and supported but will also foster long-term loyalty and satisfaction.
In this position, you will be responsible for establishing and nurturing relationships with clients, handling a variety of service-related tasks, and supporting the agency’s growth through value-driven interactions. Your ability to communicate effectively, solve problems proactively, and maintain detailed records will be crucial to your success. If you are motivated, detail-oriented, and thrive in a collaborative environment, this is an excellent opportunity to develop your career in the insurance sector.
By joining the team as an Insurance Customer Service Representative (Licensed), you will receive a competitive base salary, bonus opportunities, paid time off, and access to a retirement plan. You will also benefit from valuable industry experience, training, and the potential for advancement within the agency. The organization is committed to supporting your professional growth and ensuring you have the tools necessary to succeed in your role.
To excel as an Insurance Customer Service Representative (Licensed), you should possess strong interpersonal, organizational, and communication skills. A commitment to accuracy, a passion for customer service, and the ability to multitask are essential. A Property & Casualty license and a Life and Health license are required for this role. Candidates must remain current with changes in products, licensing, and technical developments through ongoing education and training.
If you are enthusiastic about helping others, eager to learn, and dedicated to delivering top-tier customer service, we encourage you to apply for the Insurance Customer Service Representative (Licensed) position by clicking the application button. Take the next step in your career journey and become a vital part of a reputable and growing insurance team.
Insurance Customer Service Representative (Licensed) - Summary- Serve as the primary contact for customer inquiries regarding insurance policies and services
- Deliver prompt, accurate, and friendly service to clients
- Educate customers about insurance options through needs-based conversations
- Support the agency’s growth by fostering strong client relationships
- Participate in ongoing professional development and training
- Establish and maintain positive relationships with customers, following up as needed
- Respond to questions regarding policy coverages, eligibility, changes, transfers, claims, and billing
- Utilize a customer-focused approach to recommend appropriate insurance solutions
- Maintain detailed records and provide timely activity reports to management
- Demonstrate a commitment to achieving agency goals and delivering superior service daily
- Remain current with industry developments, licensing requirements, and agency procedures
- Competitive base salary
- Bonus opportunities based on performance
- PTO, including vacation and personal/sick days
- Retirement plan options
- Comprehensive training and valuable industry experience
- Potential for career advancement within the agency
- Excellent interpersonal, verbal, and written communication skills
- Organizational and time management abilities
- Detail-oriented and proactive in problem-solving
- Ability to work both independently and as part of a team
- Proficient in computer functions and able to adapt to new technologies
- Self-motivated with a strong work ethic
- Property & Casualty license required
- Life and Health license required
- Commitment to ongoing education and staying updated on industry changes
- Motivated self-starter with a passion for customer service
- Thrives in a fast-paced and collaborative environment
- Demonstrates integrity, professionalism, and reliability
- Keen attention to detail and accuracy in work
- Seeks opportunities for growth and professional development
- This role is with an independent contractor agent, not directly with any insurance company
- Selected candidates must complete licensing and training requirements as applicable
- Team members are employees of the agent, not of the insurance company itself
- The agency is committed to equal employment opportunity and inclusive hiring practices
Ready to take the next step? Apply now for the Insurance Customer Service Representative (Licensed) position and join a dedicated team focused on delivering exceptional service and support to clients every day.