Insurance Customer Service Representative (Licensed)
Location: Vernon, CT
Job Type: fulltime
Company: Brian Booth - State Farm Agency
Salary: $25.0 - $27.0 per hour
Category: Insurance
Job Description Apply Now
Are you a driven individual with a passion for helping others and building meaningful client relationships? If you hold an active insurance license in Personal Lines or Property & Casualty, the opportunity to join a high-performing insurance agency as an Insurance Customer Service Representative (Licensed) could be your next career move. This position is designed for professionals who excel in customer service, possess a keen attention to detail, and thrive in a fast-paced, supportive office environment dedicated to delivering exceptional insurance solutions.
As an Insurance Customer Service Representative (Licensed), you will be a key point of contact for clients, ensuring their insurance needs are met with accuracy, efficiency, and professionalism. The role involves managing policy inquiries, assisting with claims, and providing clear communication to both clients and your team. By delivering outstanding customer service, you will contribute to the growth and reputation of a top-producing insurance agency.
This full-time position offers the chance to work alongside a collaborative, motivated team in a positive and inclusive office culture. Your efforts will help reinforce a standard of excellence and compliance with industry regulations. With opportunities for career advancement and professional development, this is a role where your ambition and dedication will be recognized and rewarded.
Joining our team as an Insurance Customer Service Representative (Licensed) means being part of an organization that values teamwork, integrity, and continuous improvement. If you are proactive in problem-solving, dedicated to providing high-quality customer support, and eager to make a real difference in people’s lives through insurance, we encourage you to apply by clicking the application button below.
Insurance Customer Service Representative (Licensed) - Summary- Serve as a primary contact for insurance clients, providing support and guidance on policy options and service requests.
- Maintain the highest standards of customer service in line with agency and industry best practices.
- Work within a supportive and high-achieving team environment focused on growth and continuous improvement.
- Opportunity for ongoing professional development and internal advancement.
- Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention.
- Respond promptly and accurately to client inquiries regarding insurance products, policy changes, claims submissions, and billing questions.
- Educate clients using a needs-based approach, helping them understand coverage options and make informed decisions.
- Communicate effectively with both clients and internal team members to coordinate service and resolve issues efficiently.
- Promote the agency’s commitment to client care and business growth through exemplary interpersonal skills.
- Ensure compliance with all industry standards and agency guidelines in every client interaction.
- Competitive hourly compensation plus commission and bonus potential, based on experience and licensing.
- Opportunities for advancement within the agency, supporting long-term career growth.
- Paid time off, including vacation and personal/sick days.
- Retirement plan with matching contributions for future financial security.
- Group Life Insurance available to all team members.
- Valuable, career-building experience in a leading insurance agency.
- Supportive, collaborative work environment with emphasis on work/life balance.
- Casual dress Fridays, team lunches, and quarterly team outings to foster camaraderie and a positive workplace culture.
- Current and active Personal Lines or Property & Casualty Insurance License is required.
- Current Life & Health Insurance License or willingness to obtain is preferred.
- Proven dedication to delivering high-quality customer service in an insurance or similar professional environment.
- Strong ability to relate to clients, address their questions, and anticipate their needs with empathy and accuracy.
- Excellent verbal and written communication skills for effective client and team interactions.
- Proactive and resourceful approach to problem-solving and client support.
- Customer-focused, empathetic, and passionate about helping others through insurance solutions.
- Organized, detail-oriented, and able to manage multiple tasks efficiently.
- Team-oriented with a collaborative mindset and commitment to agency success.
- Sales-minded individuals seeking growth opportunities in the insurance industry are highly encouraged to apply.
- Demonstrates professionalism, reliability, and a continuous improvement mindset.
- This position offers a supportive work environment with ample opportunities for professional development and career advancement.
- Join a top-performing insurance agency and contribute to a legacy of excellence in client care.
- Enjoy the benefits of a collaborative culture, ongoing training, and recognition for your dedication and achievements.
- If you are ready to take the next step in your insurance career, apply now and become an integral part of our outstanding team as an Insurance Customer Service Representative (Licensed).
Take the next step in your insurance career and apply today by clicking the job application button. We look forward to connecting with you and exploring how you can make a significant impact as an Insurance Customer Service Representative (Licensed).