Insurance Customer Service Representative (Licensed)
Location: GLENDALE, AZ
Job Type: fulltime
Company: State Farm--Ken Grossman Agency
Salary: $42000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (Licensed), also known as a Licensed CSR, is a vital member of any insurance agency, providing exceptional support to both new and existing policyholders. This full-time opportunity at a well-established agency is designed for individuals who have demonstrated a commitment to customer care and who possess the required state insurance licenses. As an Insurance Customer Service Representative (Licensed), you will play a key role in ensuring client satisfaction, policy retention, and the overall success of the agency.
In this role, you will be responsible for establishing strong relationships with customers, responding to their inquiries, and guiding them through the complexities of insurance products and services. You will handle a variety of service requests, from answering questions about policy coverage to assisting with billing, claims, and policy changes. Your commitment to delivering accurate and timely information ensures that every customer interaction builds trust and demonstrates the agency’s dedication to service excellence.
As an Insurance Customer Service Representative (Licensed), you will work collaboratively with your team to deliver customer-focused solutions. By utilizing a needs-based approach, you will educate policyholders about their insurance options and support them in making informed decisions. This approach not only helps meet the unique needs of each customer but also inspires loyalty and drives long-term business success. You will also play a critical part in identifying opportunities for policy enhancements and cross-selling, contributing to the overall growth of the agency.
Joining this team provides a unique opportunity to develop valuable industry experience while benefiting from a supportive work environment. The agency is committed to providing training and resources to help you succeed and grow in your insurance career. The location offers a positive working environment and the chance to work with a diverse clientele, contributing to your professional development and expanding your skill set.
As an Insurance Customer Service Representative (Licensed), you will be expected to maintain all necessary state and industry certifications, including property and casualty as well as life and health licenses. A strong focus on communication, attention to detail, and a proactive approach to problem-solving are essential for success in this position. You will be empowered to take ownership of customer issues, resolve them efficiently, and leave a positive impression with every interaction.
Working as a Licensed CSR is both challenging and rewarding. It requires a high degree of professionalism, adaptability, and a genuine desire to help others. If you are motivated to make a difference and are ready to take the next step in your insurance career, this full-time opportunity may be the perfect fit. Click the job application button to apply and begin your journey as an Insurance Customer Service Representative (Licensed).
Insurance Customer Service Representative (Licensed) - Summary- Provide support to policyholders through prompt, accurate, and friendly service
- Maintain and build customer relationships to encourage retention and satisfaction
- Educate clients on insurance products and options using a needs-based approach
- Contribute to a positive agency culture focused on growth and client care
- Establish, maintain, and follow up on customer relationships
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Conduct customer-focused reviews to inform about insurance options and recommend suitable products
- Assist with processing claims, policy changes, and documentation
- Collaborate with team members to ensure consistent and high-quality service delivery
- Identify opportunities for policy enhancements and cross-selling
- Maintain confidentiality and comply with all regulatory and agency standards
- Competitive salary structure with commission and bonus opportunities
- PTO, including vacation and sick/personal days
- Opportunities for professional growth and advancement within the agency
- Comprehensive training and valuable industry experience
- Current property and casualty insurance license
- Current life and health insurance license
- Sales experience preferred (inside/outside sales, retail, or telemarketing)
- Excellent verbal, written, and listening communication skills
- Strong attention to detail and organization
- Ability to work effectively within a team environment
- Self-motivated and proactive in problem-solving
- Ability to assess customer needs and conduct effective interviews
- Demonstrated ability to relate to a diverse customer base
- Licensed in property, casualty, life, and health insurance
- Customer-centric with a passion for helping others
- Excellent interpersonal and communication skills
- Detail-oriented and highly organized
- Motivated to grow within the insurance industry
- Adaptable and able to handle multiple tasks efficiently
- This position is with an independent contractor agent, not directly with any insurance company
- Employees must complete applicable licensing requirements and training programs as mandated
- All hiring decisions are made by the agency and not by the parent insurance company
- Equal Employment Opportunity (EEO) statement applies as required
Take the next step in your insurance career by applying now for the Insurance Customer Service Representative (Licensed) position. Click the job application button to join a dedicated team and make a positive impact on policyholders every day.