Insurance Customer Service Representative (Licensed)
Location: Port Charlotte, FL
Job Type: fulltime
Company: AWA Insurance
Salary: $45000.0 - $85000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (Licensed) role at AWA Insurance offers a dynamic opportunity to join a well-established team dedicated to exceptional insurance service. As a full-time Insurance Customer Service Representative (Licensed), you will play a pivotal role in supporting clients, fostering positive relationships, and ensuring that all inquiries are handled with professionalism and care. This position is based in the Fort Myers and Pt. Charlotte area and is not remote, requiring daily in-office presence. If you are passionate about providing outstanding customer service and have the required licensure or are willing to obtain it, we encourage you to apply by clicking the job application button.
As an Insurance Customer Service Representative (Licensed), you will be a key point of contact for clients seeking support with their insurance needs. The primary focus of this position is to provide prompt, accurate, and friendly service that inspires customer loyalty and enhances the overall customer experience. You will be responsible for answering phones, greeting clients, and using a needs-based approach to educate customers about insurance options and policy details. Your ability to build relationships and communicate effectively will be essential to your success in this role.
Working at AWA Insurance in the Fort Myers and Pt. Charlotte area means being part of a professional, supportive team that values growth and advancement. You will gain valuable industry experience, benefit from ongoing training, and enjoy a comprehensive compensation package. The company is committed to providing a positive and inclusive work environment where all qualified individuals are welcome to contribute and thrive.
Insurance Customer Service Representative (Licensed) - Summary- Full-time, in-office position supporting insurance customers.
- Focused on delivering exceptional service and building lasting client relationships.
- Requires a Property Casualty license (4-40 or 2-20) or willingness to obtain prior to start.
- Opportunity to work within a collaborative team environment in the Fort Myers and Pt. Charlotte area.
- Answer incoming phone calls and greet clients professionally and courteously.
- Establish and nurture customer relationships, following up as necessary to ensure satisfaction.
- Provide accurate and prompt responses to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarification.
- Conduct needs-based reviews to educate clients on appropriate insurance options and assist in decision-making.
- Maintain detailed records of client interactions and policy updates to ensure compliance and accuracy.
- Collaborate with team members to resolve client concerns and provide seamless service.
- Competitive salary plus bonus, determined by experience and performance.
- Paid time off, including vacation and personal/sick days.
- Profit-sharing opportunities.
- Comprehensive health insurance coverage.
- Valuable hands-on experience in the insurance industry.
- Clear pathways for growth and advancement within the organization.
- Previous customer service experience is preferred.
- Strong written, verbal, and listening communication skills.
- Self-motivated and able to work independently as well as part of a team.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to build rapport and effectively relate to customers from diverse backgrounds.
- Possession of a valid Property Casualty license (4-40 or 2-20) or commitment to obtain one prior to starting employment.
- Enjoys interacting with people and providing solutions tailored to their needs.
- Thrives in a fast-paced, client-focused environment.
- Demonstrates strong organizational skills and attention to detail.
- Is adaptable and eager to learn new aspects of the insurance industry.
- Values teamwork and is committed to supporting colleagues and clients alike.
- This position is not remote and requires daily attendance at the Fort Myers or Pt. Charlotte office location.
- AWA Insurance is an equal opportunity employer and welcomes applicants from all backgrounds.
- Applicants must have the ability to legally work in the United States and obtain the required insurance licensure before the start date.
- The company fosters a professional, growth-oriented work environment with ongoing support and training.
If you are looking for a rewarding career as an Insurance Customer Service Representative (Licensed), take the next step and apply today by clicking the job application button. Join AWA Insurance and make a meaningful impact in the lives of clients while advancing your career in the insurance industry.