Insurance Customer Service Representative (Licensed)
Location: Springfield, MO
Job Type: fulltime
Company: Mike Breeding State Farm Agency
Salary: $30000.0 - $30000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed)
Are you an experienced insurance professional looking to apply your skills in a dynamic and rewarding environment? Join our growing team as a Full-time Insurance Customer Service Representative (Licensed) in Springfield, MO. As part of a respected State Farm agent's office, you will play a vital role in delivering exceptional service and insurance solutions to valued clients. This position offers a robust opportunity to build a lasting career while contributing to a supportive and high-performing team.
As an Insurance Customer Service Representative (Licensed), you will engage daily with clients to ensure their insurance needs are met through tailored conversations and prompt service. Your expertise in property, casualty, life, and health insurance will be critical as you help clients understand their coverage options, process policy changes, and provide accurate information about claims and billing. The fast-paced nature of this role ensures each day brings new challenges and opportunities to learn, develop, and make a difference in people's lives.
This full-time position in Springfield, MO, is ideal for a licensed insurance professional who is self-motivated, detail-oriented, and passionate about client service. You'll work closely with a dedicated team, using your communication and organizational skills to support customers and drive business growth. The agency values proactive problem solvers who thrive on helping others and are committed to ongoing professional development.
Working in Springfield, MO, offers a welcoming community atmosphere and access to a vibrant local business scene. You'll enjoy the opportunity to advance your career in a supportive environment that encourages growth, recognizes achievement, and values each team member's contributions.
Insurance Customer Service Representative (Licensed) - Summary- Serve as the primary point of contact for clients regarding property, casualty, life, and health insurance policies
- Deliver a high standard of customer care through clear communication, responsiveness, and problem-solving
- Foster positive relationships with clients and support their insurance needs throughout all stages of the customer lifecycle
- Establish and maintain ongoing relationships with clients through effective communication and follow-up
- Provide prompt, accurate, and friendly customer service, including assisting with inquiries about insurance options, policy changes, eligibility, coverage, transfers, claims, and billing
- Educate clients about available insurance products using a needs-based approach tailored to individual requirements
- Uphold a strong work ethic and demonstrate commitment to achieving team and individual success
- Document activities and interactions with clients, providing timely reports to the agent
- Stay current with product changes, licensing requirements, and ongoing training or continuing education as needed
- Collaborate with teammates to ensure a seamless customer experience and contribute to a positive office culture
- Competitive base salary with additional commission and bonus opportunities
- Paid time off, including vacation and personal/sick days
- Flexible scheduling to support work-life balance
- Potential for career advancement within the agency based on performance and growth
- Active Property & Casualty insurance license (required prior to hire)
- Active Life and Health insurance license (required prior to hire)
- Excellent interpersonal and communication skills, both written and verbal
- Organizational skills and the ability to manage multiple tasks efficiently
- Self-motivated and detail-oriented with a proactive approach to problem-solving
- Demonstrated commitment to customer service excellence
- Comfortable learning and using computer functions and software
- Ability to work collaboratively in a team environment
- Willingness to continuously update knowledge through product updates, licensing, and technical training
- Licensed insurance professional passionate about helping customers protect what matters most
- Thrives in a fast-paced, client-focused environment
- Demonstrates reliability, initiative, and a commitment to personal and team success
- Welcomes feedback and new learning opportunities to grow in the insurance field
- This position is with an independent State Farm agent, not State Farm Insurance Companies
- Employment is contingent upon meeting all licensing requirements and successful completion of training programs
- Employees of State Farm agents are not employees of State Farm
- Application process includes an interview and assessment of qualifications
Take the next step in your insurance career as a Full-time Insurance Customer Service Representative (Licensed) in Springfield, MO. Click the job application button to apply and join a team dedicated to professional growth, client satisfaction, and making a positive impact in the community.