Insurance Customer Service Representative (Licensed)
Location: BATON ROUGE, LA
Job Type: fulltime
Company: R K Mehrotra - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about helping others and possess a strong background in insurance? We invite you to apply for the role of Insurance Customer Service Representative (Licensed). This position is designed for individuals who are dedicated to delivering exceptional service and building long-lasting client relationships within the insurance sector. As an Insurance Customer Service Representative (Licensed), you will play a pivotal role in supporting customers, addressing their insurance-related needs, and ensuring a positive experience throughout every interaction.
Our team is committed to maintaining a supportive, professional, and dynamic environment where your expertise in property and casualty or life and health insurance will be highly valued. By joining our agency, you will contribute to a reputable organization that prioritizes customer satisfaction and employee growth. If you are eager to utilize your insurance knowledge and customer service skills, this is the ideal opportunity for you.
As an Insurance Customer Service Representative (Licensed), your day-to-day activities will center around assisting clients, managing policy inquiries, and ensuring that every customer receives prompt, accurate, and friendly support. Your ability to communicate effectively and deliver tailored solutions will help strengthen customer loyalty while enhancing your own professional development in the insurance industry. The role offers a rewarding chance to make a meaningful impact on customers' lives, all while furthering your career in a respected and established agency.
Working as an Insurance Customer Service Representative (Licensed) offers more than just a job—it’s a chance to grow with a company that values your contributions and encourages continuous learning. You will gain valuable experience, enjoy competitive compensation, and benefit from a comprehensive suite of employee perks. If you meet the required qualifications and are driven to provide excellent service, we encourage you to take the next step by clicking the application button below.
Insurance Customer Service Representative (Licensed) - Summary- Provide exceptional customer service to policyholders and prospective clients in a fast-paced insurance office setting.
- Serve as the primary point of contact for inquiries related to property and casualty or life and health insurance products.
- Foster strong relationships with clients to support retention and satisfaction.
- Work collaboratively within a professional and supportive team environment.
- Answer phones promptly and greet clients with professionalism and courtesy.
- Establish and maintain customer relationships, providing timely follow-up as needed.
- Respond to inquiries regarding insurance availability, eligibility, coverage details, policy modifications, claims submissions, and billing clarifications.
- Utilize a customer-focused, needs-based review process to educate clients on available insurance options and recommend suitable products.
- Ensure all client interactions are documented accurately and in compliance with company policies and industry regulations.
- Provide timely and thorough activity reports to management as required.
- Remain current on product changes, technical developments, and continuing education to maintain licensing and improve service delivery.
- Collaborate with team members to achieve collective and individual goals.
- Competitive base salary with bonus opportunities based on performance.
- Comprehensive health insurance coverage.
- Retirement plan options to help secure your future.
- Paid holidays and generous paid time off policies.
- Ongoing training and opportunities for advancement within the organization.
- Valuable hands-on experience in the insurance industry.
- Active Property and Casualty Insurance license and/or Life and Health Insurance license is required.
- Prior experience working in an insurance agency environment.
- Excellent interpersonal and communication skills (written, verbal, and listening).
- Strong organizational abilities and attention to detail.
- Demonstrated self-motivation and proactive problem-solving skills.
- Proficiency with computers and the ability to quickly learn new software applications.
- Commitment to delivering high-quality, accurate work within established timeframes.
- Ability to work collaboratively as part of a team and independently as needed.
- Willingness to remain informed about changes in products, licensing, and industry regulations through ongoing education and training.
- Possesses a customer-centric mindset and a passion for helping others.
- Demonstrates reliability, punctuality, and a strong work ethic.
- Thrives in a team-oriented environment but is also capable of independent work.
- Exhibits a high degree of professionalism and integrity in all interactions.
- Is dedicated to continuous personal and professional development.
- This position is offered through an independent contractor agent and is not a direct employment opportunity with the parent insurance company.
- Employees must successfully complete all applicable licensing requirements and training programs.
- Employment is contingent upon the ability to fulfill all job-related responsibilities and maintain active licensure.
- The agency is committed to equal employment opportunity and compliance with all applicable laws and regulations.
- If you are motivated to succeed and ready to join a thriving team, click the job application button to start your journey as an Insurance Customer Service Representative (Licensed).