Insurance Customer Service Representative (Licensed)
Location: Cleveland Heights, OH
Job Type: fulltime
Company: Anita Tyler - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed)
Are you a licensed insurance professional seeking a stable and rewarding opportunity that puts your client service skills at the forefront? Join a dedicated insurance agency with decades of experience, where you can build genuine relationships and play a pivotal role in supporting clients with their insurance needs. As an Insurance Customer Service Representative (Licensed) in Cleveland Heights, OH, you will leverage your licensing and expertise to ensure clients feel confident and secure in their policy decisions. This full-time position offers a chance to grow your insurance career within a supportive, established agency environment.
The Insurance Customer Service Representative (Licensed) role is vital in fostering long-term client relationships, handling policy management, and contributing to a positive customer experience. You will serve as a knowledgeable resource for clients, answering questions, addressing policy updates, and assisting with billing matters. Your ability to communicate clearly, organize information, and proactively address client needs will make a significant impact on both the agency’s success and the satisfaction of policyholders. Working in Cleveland Heights, OH, means you will be part of a vibrant community, contributing to the well-being of local residents and businesses through exceptional insurance service.
As an Insurance Customer Service Representative (Licensed), you will join a team that values professionalism, integrity, and ongoing development. With a comprehensive training program and a focus on career advancement, this position provides a pathway for growth within the insurance industry. The agency’s commitment to supporting its employees is reflected in its competitive salary, robust benefits package, and reputation for career stability over 36 years of service.
Insurance Customer Service Representative (Licensed) - Summary- Serve as the main point of contact for clients regarding insurance policy inquiries and service needs
- Work within a respected insurance agency with over three decades of community engagement
- Utilize your active insurance license to deliver expert guidance and support to policyholders
- Be part of a full-time team committed to client satisfaction, retention, and agency reputation
- Enjoy working in Cleveland Heights, OH, a community-oriented area with a strong sense of local pride
- Deliver exceptional customer service to both new and existing insurance clients, addressing questions and concerns in a prompt and professional manner
- Process policy changes, billing inquiries, and coverage updates efficiently and accurately
- Assist the sales team by supporting client retention initiatives and conducting timely follow-ups
- Build and maintain strong, lasting client relationships through proactive communication and personalized service
- Maintain accurate, organized client records and documentation in agency management systems
- Stay informed of insurance products, regulatory requirements, and agency procedures to provide clients with up-to-date information
- Identify opportunities to enhance client satisfaction and contribute to agency growth by recognizing cross-selling and upselling opportunities, when appropriate
- Competitive base salary commensurate with licensing and experience
- PTO (Paid Time Off) for work-life balance
- Comprehensive medical insurance coverage
- 401(k) plan with company match to support your long-term financial goals
- Hands-on training and ongoing career development programs
- Opportunities for advancement within a reputable insurance agency
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required or ability to obtain)
- Prior insurance industry experience strongly preferred
- Excellent communication and organizational skills, with attention to detail
- Dependable, proactive, and detail-oriented work approach
- Licensed insurance professional seeking a stable, client-focused career path
- Strong commitment to customer service and relationship building
- Comfortable navigating insurance policy documents and agency systems
- Motivated to contribute to both individual and team success
- Willing to participate in ongoing training and embrace new insurance industry developments
- As part of a well-established agency, you will benefit from mentorship, structured onboarding, and a supportive team culture
- This full-time Insurance Customer Service Representative (Licensed) position is ideal for professionals who value stability, growth, and meaningful client interactions
- If you are ready to take the next step in your insurance career, apply today by clicking the job application button and join an agency that invests in your future
The agency is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.