Insurance Customer Service Representative (Licensed)
Location: MARYVILLE, TN
Job Type: fulltime
Company: Jason Breland - State Farm Agency
Salary: $35000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed)
Join a dynamic and driven team as an Insurance Customer Service Representative (Licensed), where your active Property and Casualty (P&C) insurance license and dedication to outstanding service are highly valued. This full-time position offers the chance to build a rewarding career in the insurance industry while working with a respected independent insurance agency. If you are passionate about helping clients and thrive in a customer-focused environment, this opportunity is for you.
As an Insurance Customer Service Representative (Licensed), you will play a vital role in providing prompt, accurate, and friendly support to insurance clients. Your responsibilities will include establishing lasting relationships with customers, handling inquiries about insurance products, and supporting the agency's mission to deliver exceptional service. Your expertise in property, casualty, life, and health insurance will be essential to guiding customers through policy options and assisting with claims and billing questions. This role is best suited for individuals who are proactive, detail-oriented, and committed to ongoing professional development.
Working in this position offers a unique opportunity to expand your industry knowledge while enjoying a supportive office environment. The agency values collaboration, integrity, and personal growth, providing team members with the resources and mentorship needed to advance their careers. As part of an independent insurance agent's team, you will have the chance to make a real difference in clients' lives by helping them protect what matters most.
In addition to a competitive base salary, the Insurance Customer Service Representative (Licensed) position provides opportunities for monthly bonuses, paid time off, and a structured path for career advancement within the agency. The role includes a comprehensive training program to ensure you remain current on product changes, technical developments, and licensing requirements. This commitment to continuous learning ensures you are always equipped to deliver the highest quality service to clients.
The agency is dedicated to creating an inclusive and equitable workplace, welcoming candidates from diverse backgrounds who demonstrate a commitment to customer satisfaction and professional excellence. You will work closely with colleagues who share your passion for service and your drive for success, and you will benefit from a positive office culture that encourages collaboration and celebrates achievements.
Insurance Customer Service Representative (Licensed) positions like this are in high demand, especially for those with the required state insurance licenses. If you are ready to take the next step in your insurance career and join a team that values your expertise, apply today by clicking the application button. Your future in the insurance industry starts here!
Insurance Customer Service Representative (Licensed) - Summary- Full-time position within an independent insurance agency
- Requires active Property and Casualty (P&C) license and Life and Health license
- Focus on delivering high-quality customer service and building client relationships
- Opportunity for professional growth and advancement
- Establish and maintain strong customer relationships, providing ongoing support as needed
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Educate customers about insurance options using a needs-based review process
- Maintain a strong work ethic and demonstrate a commitment to daily success
- Collaborate effectively with team members to achieve agency goals
- Provide thorough and timely activity reports to the agent
- Stay current on product updates, licensing requirements, and technical developments through ongoing training
- Competitive base salary
- Opportunities for monthly performance-based bonuses
- Paid time off (1 week after 90 days, up to 3 weeks within the first 5 years)
- Increase in pay after 6 months for healthcare allowance
- Retirement plan eligibility after two years
- Valuable hands-on experience and potential for career advancement within the agency
- Active Property & Casualty (P&C) insurance license (required)
- Active Life and Health insurance license (required)
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Self-motivated and proactive in problem solving
- Ability to work collaboratively in a team environment
- Proficient in learning and using computer systems
- Ability to multi-task and manage time effectively
- Commitment to ongoing professional development and licensure requirements
- Licensed in Property & Casualty and Life and Health insurance
- People-oriented with a passion for customer service
- Strong communicator and team player
- Detail-oriented and committed to accuracy
- Motivated to grow within the insurance industry
- This position is offered by an independent insurance agent and is not a direct employment opportunity with any national insurance company
- All employees must complete applicable licensing requirements and training programs as required by law
- Inclusive and equitable hiring practices are followed in accordance with EEOC standards
- Applicants are encouraged to apply by clicking the job application button to begin the process
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.