Insurance Customer Service Representative (Licensed)
Location: Chesapeake, VA
Job Type: fulltime
Company: Stephanie Grayson - State Farm Agency
Salary: $45000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (Licensed) plays a vital role in supporting a leading insurance agency’s daily operations and ensuring exceptional client satisfaction. This position is designed for individuals who hold, or are committed to obtaining, an active Property and Casualty insurance license and who are enthusiastic about assisting customers with their insurance needs. As a valued member of the agency’s team, the Insurance Customer Service Representative (Licensed) is responsible for fostering strong customer relationships and serving as an expert resource for both existing and prospective policyholders.
Working as an Insurance Customer Service Representative (Licensed), you will engage in value-based conversations, focusing on delivering remarkable service at every interaction. Through proactive communication, problem-solving, and a dedication to continuous learning, you will help drive the agency’s growth while advancing your professional development in the insurance industry. This in-office role is ideal for service-oriented professionals who thrive in a collaborative and fast-paced environment, and who are committed to upholding the highest standards of customer care and accuracy.
The agency is proud to be located in Chesapeake, VA, offering employees the opportunity to work in a vibrant community known for its welcoming atmosphere and strong business network. As an Insurance Customer Service Representative (Licensed), you will be instrumental in maintaining the agency’s reputation for reliability and integrity, ensuring that clients consistently receive prompt, accurate, and friendly service.
Applicants for the Insurance Customer Service Representative (Licensed) position must hold, or be willing to obtain, both Property & Casualty and Life & Health insurance licenses within 60 days of hire. The role is suited for candidates who possess excellent interpersonal, communication, and organizational skills, and who are motivated to contribute to the agency’s ongoing success. Training and ongoing professional development are provided to ensure you remain current with product updates, regulatory requirements, and technical advancements in the field.
As part of your responsibilities, you will establish and maintain long-term relationships with customers, address inquiries related to insurance products and services, and facilitate policy changes, transfers, claims, and billing questions. Your commitment to accuracy, attention to detail, and ability to multi-task will ensure the agency’s operational efficiency and client satisfaction. This position offers a competitive base salary, commissions, annual bonuses, paid time off, and a retirement plan, making it an excellent opportunity for those seeking a rewarding and stable career in the insurance sector.
Insurance Customer Service Representative (Licensed) - Summary- Frontline client service role within a professional insurance agency
- Requires active Property & Casualty license (or willingness to obtain)
- Focus on building relationships, retention, and policyholder education
- Supports agency growth through superior customer experience
- Establishing and nurturing ongoing customer relationships
- Providing prompt, accurate, and friendly customer service
- Educating clients on available insurance products and options
- Handling inquiries regarding policy coverage, changes, claims, and billing
- Conducting needs-based reviews with customers
- Maintaining detailed and timely activity reports for management
- Staying current on product changes, licensing, and technical developments
- Demonstrating a strong work ethic and commitment to daily success
- Collaborating with team members to ensure agency goals are met
- Multi-tasking to manage multiple customer needs simultaneously
- Base salary with commission earning opportunities
- End of year bonus potential
- Pain time off for personal and holiday needs
- Retirement plan options for long-term security
- Comprehensive training and career advancement pathways
- Active Property & Casualty insurance license (or must obtain within 60 days)
- Active Life & Health insurance license (or must obtain within 60 days)
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Self-motivated, proactive, and committed to customer service
- Ability to work effectively in a team environment
- Proficiency with computer functions and agency systems
- Adaptability and willingness to learn new products and procedures
- Licensed in Property & Casualty and Life & Health insurance or open to rapid licensure
- Demonstrates strong client service orientation
- Possesses keen problem-solving skills and a detail-oriented approach
- Thrives in a collaborative, in-office team setting
- Driven to achieve agency and personal performance goals
- This position is with an independent contractor agent and not directly with the parent insurance company
- Employment is contingent on completing all licensing and training requirements
- Equal Opportunity Employer: The agency maintains a commitment to a diverse and inclusive workplace, in compliance with all applicable EEO laws
If you are ready to advance your career as an Insurance Customer Service Representative (Licensed) and make a meaningful impact in the insurance industry, we encourage you to click the job application button and submit your resume today for immediate consideration.