Insurance Customer Service Representative (Licensed)
Location: Northridge, CA
Job Type: fulltime
Company: Farmers Insurance
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (Licensed) role is an excellent opportunity for individuals passionate about providing outstanding client support in the insurance industry. This position is designed for candidates who are eager to develop their skills in customer service, sales, and insurance product knowledge, with a focus on delivering quality service to policyholders and prospective clients. As a part of a reputable insurance organization, you will have the chance to learn from experienced professionals, participate in a comprehensive training program, and contribute to the growth and reputation of the agency.
Insurance Customer Service Representatives (Licensed) play a pivotal role in agency operations, acting as the primary point of contact for clients, answering policy questions, and ensuring customer satisfaction. This position requires either current possession of the required insurance licensure or a willingness to obtain it. With a supportive team environment, robust training resources, and the potential for career advancement, this role offers a rewarding pathway for those who are business-minded, adaptable, and motivated to succeed in the insurance sector.
Located in a vibrant community, this position allows you to build strong relationships with local clients and contribute to their peace of mind by assisting them with their insurance needs. By joining the team as an Insurance Customer Service Representative (Licensed), you will gain exposure to a wide range of insurance products, sales strategies, and customer care best practices. The agency values diversity and encourages candidates from all backgrounds to apply, fostering an inclusive and supportive workplace culture.
Insurance Customer Service Representative (Licensed) - Summary- Serve as the primary contact for clients, providing information about insurance products and services.
- Participate in a comprehensive training and mentorship program designed to support professional development and career growth.
- Build lasting relationships with clients through effective communication and consultative service.
- Support agency operations by assisting with policy inquiries, renewals, and claims processing.
- Work closely with experienced agents to learn industry best practices and gain valuable hands-on experience.
- Respond promptly and professionally to client inquiries via phone, email, or in-person interactions, ensuring a high level of customer satisfaction.
- Assist clients with understanding policy coverage, processing changes, and resolving issues related to billing or claims.
- Educate clients on available insurance products, including auto, home, life, business, and specialty lines.
- Support agency sales initiatives by identifying opportunities to offer additional products and services that meet client needs.
- Maintain accurate records of client interactions, policy updates, and service outcomes in the agency management system.
- Collaborate with team members to achieve agency goals related to customer retention, cross-selling, and new business acquisition.
- Participate in ongoing virtual and in-person training sessions to stay current with industry regulations, product offerings, and customer service techniques.
- Competitive base salary with potential for bonuses and commissions based on performance.
- Comprehensive and award-winning training in all aspects of insurance and agency operations.
- Monthly bonus and commission opportunities to reward high performance.
- Supportive staff with expertise in marketing and product lines, including life, commercial, and workers compensation insurance.
- Virtual training options and flexible scheduling to accommodate work-life balance.
- Access to a wide portfolio of insurance products and unique points of entry, such as acquiring existing books of business.
- Possession of or willingness to obtain required insurance licenses.
- Previous experience in insurance, sales, customer service, or related fields is preferred but not required.
- Ability to pass a background check in accordance with agency standards.
- Strong communication skills, both written and verbal.
- Ability to build rapport and establish trust with clients.
- Consultative sales approach and strong negotiation skills.
- Effective prioritization and multitasking abilities in a fast-paced environment.
- Management skills and a proactive approach to problem-solving.
- Business savvy and driven to achieve performance goals.
- Self-motivated with an entrepreneurial mindset and a proactive approach to learning.
- Strong communicator with exceptional networking abilities and a digital-savvy presence.
- Able to adapt to virtual and traditional work environments as needed.
- Open to ongoing professional development and mentorship.
- The agency values diversity and is committed to creating an inclusive environment for all employees.
- Working as an Insurance Customer Service Representative (Licensed) provides pathways to agency ownership and advanced roles within the insurance industry.
- Comprehensive support and resources are provided to help you succeed and grow your career.
- Apply today by clicking the job application button to take the next step toward a rewarding and impactful career in insurance customer service.