Insurance Customer Service Representative (Licensed)
Location: Carrollton, GA
Job Type: fulltime
Company: Allstate Agency
Salary: $33000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about helping clients manage risk and achieve peace of mind? We are seeking a dedicated Insurance Customer Service Representative (Licensed) to join our team and provide outstanding support to our valued customers. This is an excellent opportunity for a Property and Casualty (P&C) licensed insurance professional who is enthusiastic about customer service and building lasting relationships within the insurance industry. As a key member of our team, you will help clients understand their insurance options, address their coverage needs, and ensure a positive experience every step of the way.
The Insurance Customer Service Representative (Licensed) role is ideal for individuals who are motivated, detail-oriented, and enjoy both sales and service responsibilities. Working in this position, you will have the opportunity to engage with existing policyholders as well as prospective clients, helping them navigate insurance products and services that best meet their unique requirements. If you are ready to take your insurance career to the next level, this could be your perfect fit!
Our agency is committed to fostering a customer-centric environment where your expertise and dedication will make a significant impact. The role offers a blend of administrative tasks, customer communication, and collaborative teamwork with agents and other staff members. Your ability to analyze client needs and provide tailored solutions will be instrumental in supporting both retention and growth objectives.
Located in a vibrant and welcoming community, our office values the contributions of every team member and supports ongoing professional development. If you are ready for a rewarding position where your skills and licensure are highly valued, we encourage you to apply today by clicking the application button below.
Insurance Customer Service Representative (Licensed) - Summary- Full-time position supporting client service, policy reviews, and insurance sales
- Primary focus on Property & Casualty insurance products; opportunity to expand licensure to Life insurance
- Engage with customers via phone, email, and in-person to address inquiries, resolve issues, and provide product recommendations
- Collaborate with agency staff and agents to achieve marketing and retention goals
- Maintain compliance with industry standards and regulatory requirements
- Develop leads and schedule appointments with prospective and existing clients
- Identify customer insurance needs and recommend appropriate products and services
- Conduct needs-based reviews to educate customers on available insurance coverage options
- Assist with policy retention, renewals, and account reviews to ensure client satisfaction
- Support the agency's marketing initiatives and contribute to achieving sales targets
- Maintain detailed and accurate records of client interactions and policy changes
- Demonstrate a strong work ethic and commitment to daily success
- Build and nurture long-term client relationships through effective communication and follow-up
- Base hourly wage with additional commission opportunities based on sales performance
- Potential for career advancement and growth within the agency
- Supportive work environment that encourages ongoing professional development
- Positive and collaborative office culture
- Active Property and Casualty (P&C) insurance license required
- Willingness to obtain Life insurance licensure if not already held
- Previous experience with Allstate products is preferred but not required
- Exceptional customer service and communication skills
- Ability to multi-task and manage competing priorities effectively
- Interest in marketing, sales, and relationship-building
- Strong organizational skills and attention to detail
- Motivated and outgoing insurance professional with a passion for helping others
- Adaptable and comfortable working in a fast-paced team environment
- Proactive in identifying opportunities for client engagement and policy improvement
- Enthusiastic about the role of insurance in supporting individuals and families
- Committed to continuous learning and professional growth
- Opportunities for additional licensing and training are available for career progression
- The agency is committed to providing equal employment opportunities to all qualified applicants
- Enjoy the benefits of working in a welcoming and community-oriented office environment
If you are ready to contribute your skills as an Insurance Customer Service Representative (Licensed), click the job application button to start your journey with our team. We look forward to seeing how your expertise can help drive our continued success and client satisfaction.