Insurance Customer Service Representative (CSR)
Location: NEW SMYRNA, FL
Job Type: fulltime
Company: Tonya Tichnell - State Farm Agency
Salary: $15.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated and energetic Insurance Customer Service Representative (CSR) to join our team on a full-time basis. This role is ideal for individuals who are passionate about delivering exceptional service and building strong client relationships within the insurance industry. As an Insurance Customer Service Representative (CSR), you will play a key part in supporting customers by addressing their insurance needs and ensuring a positive experience with every interaction.
Key Responsibilities- Establish and nurture relationships with customers, ensuring consistent and proactive communication to address their needs and concerns.
- Deliver prompt, accurate, and courteous customer service, including responding to inquiries related to insurance policies, coverages, policy changes, claims submissions, and billing matters.
- Educate customers about available insurance options using a needs-based review process, helping them make informed decisions to protect their assets and loved ones.
- Maintain a high standard of work ethic and demonstrate a strong commitment to achieving daily and long-term success for both customers and the agency.
- Complete timely and thorough activity reports for management and ensure all client records are up-to-date and accurate.
- Stay informed on product updates, licensing requirements, technical changes, and engage in ongoing professional development and continuing education as required.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills with the ability to prioritize tasks, multitask, and manage time effectively in a fast-paced environment.
- Self-motivated, proactive in problem-solving, and committed to delivering outstanding customer service.
- Demonstrated attention to detail and pride in producing accurate work within established timelines.
- Ability to work collaboratively as part of a team and independently as required.
- Proficient in learning and utilizing computer systems relevant to the insurance industry.
- Must be able to obtain a FL 4-40 Customer Representative license within 30 days of hire.
- Must be able to obtain a FL 2-20 Property & Casualty license within 30 days of hire.
- Commitment to ongoing education and staying current with changes in insurance products and industry regulations.
This Insurance Customer Service Representative (CSR) position offers valuable experience and growth potential within an independent insurance agency. Team members benefit from a supportive work environment, opportunities for advancement, and the ability to make a positive impact by helping clients protect what matters most to them. If you are eager to develop your career in insurance and thrive in a collaborative setting, we encourage you to apply.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.