Insurance Customer Service Representative
Location: WEST PALM BCH, FL
Job Type: fulltime
Company: Lazzo Martin - State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative plays a vital role in supporting customers and contributing to the growth of a State Farm agency. This full-time position is ideal for individuals who are motivated, customer-focused, and interested in building a rewarding career within the insurance industry. As an Insurance Customer Service Representative, you will have the opportunity to interact directly with clients, helping them understand policy options and ensuring their needs are met with professionalism and care. The agency is committed to providing training for candidates who have the right skill set and a passion for service, making prior insurance experience beneficial but not required.
Responsibilities- Establish and maintain positive relationships with customers while following up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing.
- Utilize a customer-focused, needs-based review process to educate clients about their insurance options and available products.
- Maintain a strong work ethic and demonstrate a commitment to success each day by meeting agency standards and expectations.
- Possession of, or ability to obtain within 60 days, a Florida 4-40 Customer Representative License.
- Bilingual abilities in Spanish, Chinese, or Russian preferred but not required.
- Excellent interpersonal, written, verbal, and listening communication skills.
- People-oriented with strong organizational and problem-solving skills.
- Self-motivated, detail-oriented, and proactive in addressing customer needs and concerns.
- Ability to work efficiently in a team environment and multi-task in a fast-paced setting.
- Proficient in learning and using computer functions relevant to agency operations.
- Demonstrates pride in completing work accurately and in a timely manner.
- Provides timely and thorough activity reports to the agent.
- Committed to staying current with product changes, licensing requirements, technical developments, and ongoing continuing education.
- Competitive base salary structure for full-time employees.
- Paid time off, including vacation and personal/sick days.
- Valuable on-the-job experience in the insurance industry.
- Growth potential and opportunities for career advancement within the agency.
Florida offers a dynamic environment for insurance professionals, with a diverse customer base and ample opportunities for personal and professional growth.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.