Insurance Customer Service Representative
Location: HUNTSVILLE, TX
Job Type: fulltime
Company: Diana Barnes - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (CSR) plays a pivotal role in delivering outstanding service and support to clients in the insurance industry. As a vital member of the team, the Insurance Customer Service Representative is responsible for assisting policyholders, addressing inquiries, and supporting the growth of the agency through relationship building and policy sales. This role requires a Property & Casualty Insurance License, with a preference for candidates who also possess or are willing to obtain a Life & Health License. The Insurance Customer Service Representative position offers a dynamic environment where strong communication skills, customer focus, and a positive attitude are highly valued.
Joining a respected agency with a long-standing history of service provides unique opportunities for professional development and meaningful work. The Insurance Customer Service Representative is integral to maintaining client satisfaction and supporting the agency's mission to help individuals, families, and businesses protect what matters most. With a team-oriented culture and a commitment to excellence, this role is ideal for candidates who thrive in a sales-driven environment and are dedicated to providing personalized insurance solutions.
This position is a full-time, in-office opportunity, requiring daily attendance at the agency’s office. Candidates should reside within a reasonable commuting distance and be prepared to contribute to a collaborative and supportive workplace. The agency has a reputation for a positive work culture, commitment to its employees, and a history of service excellence. Working in this area offers the advantages of being part of a close-knit community and a team that values each member’s contributions.
Insurance Customer Service Representative - Summary- Serve as the primary point of contact for client inquiries and policy support.
- Engage with new and existing customers to understand their insurance needs.
- Build lasting relationships with clients to ensure ongoing satisfaction and retention.
- Contribute to the agency’s mission of providing exceptional customer service and tailored insurance solutions.
- Provide prompt and professional customer service to policyholders via phone, email, and in-person interactions.
- Assist customers with policy changes, billing questions, and general insurance inquiries.
- Support the sales of Auto, Home, Renters, and other insurance products by identifying customer needs and offering appropriate solutions.
- Follow up with prospects and existing clients to foster strong, long-term relationships.
- Collaborate with team members to achieve agency goals and support customer success.
- Maintain accurate records of client interactions and policy details in the agency management system.
- Stay informed about insurance products, industry trends, and state regulations to provide informed guidance to customers.
- Participate in ongoing training and professional development initiatives to enhance skills and knowledge.
- Uphold the agency’s standards for customer-first service in every interaction.
- Competitive hourly pay commensurate with experience.
- Paid vacation to support work-life balance.
- Comprehensive paid training and opportunities for professional development.
- Supportive, team-oriented work environment with a focus on individual and agency success.
- Access to resources and mentorship from experienced insurance professionals.
- Active Property & Casualty Insurance License required for this Insurance Customer Service Representative role.
- Life & Health License preferred or willingness to obtain after hire.
- Excellent verbal and written communication skills.
- Strong relationship-building abilities and customer-first mindset.
- Ability to thrive in a goal-oriented, sales-driven environment.
- Self-motivation, strong work ethic, and professionalism.
- Previous insurance sales experience preferred, but not required.
- Ability to commute to the agency office daily.
- Passionate about helping others and providing exceptional service.
- Detail-oriented, organized, and able to manage multiple tasks efficiently.
- Comfortable working in a fast-paced, team-based environment.
- Demonstrates initiative, adaptability, and a willingness to learn.
- Possesses a positive, professional, and customer-focused attitude.
- Enjoys building relationships and contributing to a collaborative atmosphere.
- The agency has a longstanding reputation for service excellence and community involvement.
- Team members benefit from ongoing support, mentorship, and growth opportunities.
- The Insurance Customer Service Representative role is designed for those seeking a stable, rewarding career in insurance customer service and sales.
- The agency values diversity and is committed to providing equal employment opportunities to all qualified applicants.
If you are ready to take the next step in your insurance career and make a meaningful difference in a thriving agency, apply today for the Insurance Customer Service Representative position by clicking the job application button. Your expertise and dedication can help continue the tradition of outstanding service and customer care in this respected agency.