Insurance Customer Service Representative
Location: DALLAS, TX
Job Type: fulltime
Company: Scott LaDuke - State Farm Agency
Salary: $50000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service RepresentativeAre you driven to deliver excellent customer service and eager to grow your career in the insurance industry? We are seeking a dedicated Insurance Customer Service Representative to join our dynamic team. This full-time position offers a hybrid remote work environment, providing flexibility and the opportunity to develop valuable professional skills. As an Insurance Customer Service Representative, you will work closely with a collaborative agency team focused on delivering outstanding support to our valued clients.
Located in North Dallas, TX, our agency is committed to fostering a positive and inclusive workplace culture where employees can thrive and advance. If you have a passion for helping others, strong communication skills, and a desire to start or grow your career in insurance, this role is an ideal fit. Comprehensive training and ongoing support will be provided to ensure your success in the Insurance Customer Service Representative position.
This role is designed for individuals who are highly organized, motivated, and capable of balancing multiple tasks in a fast-paced environment. You will be the first point of contact for customers, assisting with policy questions, account updates, and providing general support. The Insurance Customer Service Representative position is a key part of our agency's success, helping to build lasting relationships with clients and contributing to the overall mission of delivering exceptional service.
As part of our team, you will have opportunities for career advancement, access to paid training, and support for obtaining insurance licensing. Our hybrid work model allows you to enjoy flexibility while maintaining strong connections with your colleagues and the agency leadership through regular in-person meetings, training sessions, and collaborative events. The North Dallas area is known for its business-friendly environment and vibrant community, making it an excellent place to launch or expand your career in insurance.
If you are ready to take the next step and join a professional team dedicated to your growth and success, we invite you to apply for the Insurance Customer Service Representative position by clicking the application button below.
Insurance Customer Service Representative - Summary- Serve as the primary point of contact for customer inquiries and support
- Work in a hybrid remote/onsite environment for flexibility and work-life balance
- Receive comprehensive training, with clear pathways to advance within the agency
- Contribute to a positive, team-oriented workplace focused on customer satisfaction
- Provide outstanding customer service by answering incoming calls and assisting clients with policy questions and account updates
- Schedule and confirm appointments, and follow up with customers as needed
- Process customer requests efficiently and maintain accurate records in agency systems
- Support daily office operations, including various administrative tasks
- Build strong, positive relationships with new and existing clients to promote satisfaction and loyalty
- Assist with marketing initiatives and outreach activities to connect with potential and current customers
- Identify opportunities to inform clients about additional insurance products and services
- Participate in regular in-person meetings, training sessions, and team events to enhance skills and collaboration
- Competitive annual compensation potential, including base salary and performance bonuses
- PTO (Paid Time Off) and paid holidays
- SIMPLE IRA retirement plan eligibility
- Paid training and support for obtaining insurance licensing
- Hybrid remote work environment for flexibility
- Opportunities for career growth and advancement within the agency
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong customer service orientation and interpersonal abilities
- Professional, positive, and dependable attitude
- Well-developed organizational and multitasking skills
- Basic computer proficiency and ability to quickly learn new systems
- Reliable transportation for required in-office days
- Previous experience in customer service, retail, hospitality, banking, or office settings is a plus
- Bilingual English/Spanish skills are highly valued
- Interest in pursuing insurance licensing and long-term career growth within the agency
- Ability to adapt to a flexible, hybrid work schedule and collaborate with team members
- Demonstrates initiative, accountability, and a genuine desire to help customers
- This role provides structured growth opportunities into licensed customer service, account management, and sales positions
- All necessary training and licensing support are provided by the agency
- Equal Opportunity Employer: We are committed to providing an inclusive and equitable workplace for all employees
- Applicants must reside within commuting distance for required in-person activities
- If you are motivated, professional, and ready to build a meaningful career in insurance, apply now by clicking the application button