Insurance Customer Service Representative
Location: Rosedale, NY
Job Type: fulltime
Company: Anthony Petrozzella - State Farm Agency
Salary: $55000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Are you seeking an opportunity to grow your career within the insurance industry while making a positive impact on customers' lives each day? We are searching for a dedicated Insurance Customer Service Representative to join our dynamic team in Rosedale, NY. As an integral member of a well-established State Farm agency, you will be at the forefront of providing exceptional customer support and guidance to our valued clients. This full-time Insurance Customer Service Representative position offers a rewarding path for professionals who are passionate about customer satisfaction, enjoy solving problems, and thrive in a collaborative environment.
In this role, the Insurance Customer Service Representative will utilize their interpersonal and communication skills to develop strong connections with clients, understand their needs, and deliver tailored insurance solutions. You will be responsible for ensuring that every customer interaction is positive, informative, and reflects the agency's commitment to outstanding service. By joining our team in Rosedale, NY, you will gain valuable experience working with one of the nation's leading insurance brands and have access to opportunities for advancement and professional development.
The Insurance Customer Service Representative will be the primary point of contact for customers and is expected to handle a wide range of inquiries. Your daily activities will encompass responding to questions about policy coverage, eligibility, claims, billing, and policy changes. In addition to providing accurate information, you will educate clients about the importance of various insurance options that best meet their needs. This full-time position is ideal for individuals who are self-motivated, detail-oriented, and eager to help others navigate the complexities of insurance products.
Working in Rosedale, NY offers the advantage of being part of a vibrant and diverse community, allowing you to build meaningful relationships with local clients and make a real difference in their daily lives. If you are motivated to succeed and ready to take the next step in your insurance career, we encourage you to apply for the Insurance Customer Service Representative position today by clicking the job application button below.
Insurance Customer Service Representative - Summary- Serve as the primary contact for policyholders, addressing their insurance needs and providing prompt, friendly assistance.
- Support a respected State Farm agency and contribute to a positive customer experience.
- Advance your career in a full-time, customer-focused insurance environment in Rosedale, NY.
- Benefit from ongoing training, professional growth, and advancement opportunities within the insurance industry.
- Establish and nurture customer relationships through regular follow-up and proactive communication.
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a needs-based review process to educate clients about insurance options and recommend appropriate solutions.
- Assist customers in understanding policy details, resolving issues, and navigating the claims process.
- Collaborate with team members to ensure a seamless, high-quality customer experience.
- Maintain detailed and organized records of all customer interactions and transactions in accordance with agency procedures.
- Stay informed about changes in insurance products, regulations, and industry best practices to better serve clients.
- Competitive base salary with performance-based bonus opportunities.
- Hiring bonus for successful candidates.
- Comprehensive benefits package including 401(k) plan and health insurance.
- Paid time off to support work-life balance.
- Ongoing training, development, and opportunities for advancement within the agency.
- Previous experience in sales (outside sales, inside sales, retail sales, or telemarketing) is preferred but not required.
- Excellent written, verbal, and listening communication skills.
- Self-motivated, detail-oriented, and proactive in identifying and solving problems.
- Strong ability to work effectively both independently and as part of a team.
- Proven aptitude for assessing customer needs and conducting effective interviews to determine the best solutions.
- Ability to relate to a diverse customer base and cultivate trust.
- Must be able to obtain Property & Casualty license as well as Life & Health insurance license in accordance with state regulations.
- Genuine passion for delivering exceptional customer service and building long-term relationships.
- Strong organizational skills with keen attention to detail.
- Ability to stay calm under pressure and adapt to changing customer needs.
- Comfortable using technology and insurance management software.
- Seeks continuous learning and professional growth in the insurance industry.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
If you are ready to take your career to the next level as an Insurance Customer Service Representative in Rosedale, NY, don’t miss this opportunity. Click the job application button to apply and start your journey with a trusted insurance agency committed to your success.