Insurance Customer Service Representative
Location: Reston, VA
Job Type: fulltime
Company: Kyle Knight - State Farm Agency
Salary: $75000.0 - $150000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative
Are you passionate about helping others and providing exceptional customer support? We are seeking a motivated and licensed Insurance Customer Service Representative to join our dynamic team. This full-time opportunity is perfect for individuals who hold active Property & Casualty and Life & Health insurance licenses and are committed to delivering outstanding service in a professional office environment. As an integral member of our insurance team, you will interact directly with clients, ensuring their needs are met with efficiency and expertise. This position offers the chance to build your insurance career while making a meaningful impact on customers’ lives every day.
As an Insurance Customer Service Representative, you will act as the primary point of contact for policyholders, handling a wide range of service requests and inquiries. Your day-to-day activities will include building strong client relationships, providing policy information, handling claims, and supporting the agency’s growth through value-driven conversations. Your active insurance licenses will be instrumental in educating clients and helping them make informed decisions about their coverage options. You’ll also collaborate with other team members to ensure a seamless and supportive customer experience, contributing to the overall success and reputation of our agency.
We value professionals who are detail-oriented, proactive, and committed to excellence. If you thrive in a fast-paced environment and are eager to advance within the insurance industry, this role offers abundant opportunities for professional development and career progression. Join us in delivering remarkable insurance solutions and become part of a team that prioritizes customer satisfaction, ethical practices, and continuous learning.
Insurance Customer Service Representative - Summary- Engage with clients to address insurance inquiries, policy changes, and claims.
- Deliver prompt, accurate, and courteous service to ensure client satisfaction.
- Utilize your Property & Casualty and Life & Health insurance licenses to educate customers on available coverage options.
- Contribute to agency growth through consultative conversations and needs-based reviews.
- Maintain up-to-date knowledge of insurance products, processes, and regulations through ongoing education and training.
- Establish and nurture customer relationships, following up as needed to ensure satisfaction.
- Respond to inquiries regarding policy availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Provide thorough, friendly, and efficient customer service in all interactions.
- Educate clients on insurance options using a customer-focused approach.
- Maintain a strong work ethic and a commitment to daily success.
- Accurately document customer interactions and provide timely activity reports to agency management.
- Remain current on product changes, licensing requirements, and technical developments.
- Collaborate with team members to achieve agency goals and support overall business growth.
- Competitive base salary with uncapped bonus and commission potential.
- PTO including vacation and personal/sick days.
- Opportunities for professional growth and advancement within the agency.
- Valuable hands-on experience in the insurance industry.
- Active Property & Casualty insurance license (required).
- Active Life & Health insurance license (required).
- Strong interpersonal, verbal, and written communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to work effectively in a team environment.
- Demonstrated problem-solving and multitasking skills.
- Self-motivated with a commitment to delivering high-quality service.
- Proficiency in computer functions relevant to insurance operations.
- Dedication to ongoing professional development and continuing education.
- Licensed insurance professional with a passion for customer service.
- Personable, approachable, and able to build rapport with clients.
- Highly organized, detail-oriented, and capable of managing multiple priorities.
- Committed to ethical practices and maintaining client confidentiality.
- Willing to continually update insurance knowledge and skills.
- This position is with an independent contractor agent and not with the parent insurance company.
- Selected candidate must complete all applicable licensing requirements and training programs.
- Insurance agents are independent contractors who hire their own employees; employees are not employees of the parent insurance company.
- Located in Reston, VA, our agency offers a supportive and professional environment with opportunities for career advancement in a growing community.
- We value diversity, inclusion, and equal opportunity in our hiring process.
If you are motivated to succeed and envision yourself thriving as an Insurance Customer Service Representative, don’t miss this opportunity. Click the application button now to submit your resume and take the first step in advancing your insurance career with us!