Insurance Customer Service Representative
Location: CROFTON, MD
Job Type: fulltime
Company: Michael Derocher - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (CSR) plays a vital role in supporting agency operations and ensuring a positive experience for policyholders. As part of a reputable agency, the Insurance Customer Service Representative engages with clients through a variety of communication channels, providing expert assistance with insurance products, policy inquiries, and service requests. This position is designed for individuals who possess a Property & Casualty license and have demonstrated experience within the insurance sector, particularly in roles requiring State Farm and ECRM (Salesforce) expertise.
Working as an Insurance Customer Service Representative, you will be expected to handle sensitive client information with the utmost discretion, maintain a high level of organization, and foster strong relationships with both customers and fellow team members. This opportunity is ideal for professionals who excel in both independent and collaborative work environments, enjoy problem-solving, and are committed to ongoing personal and professional development in the insurance industry. The position offers a mix of remote and in-office responsibilities, providing flexibility while upholding the standards of customer service excellence.
As an Insurance Customer Service Representative, you will interact daily with clients, addressing their insurance needs, clarifying policy details, and ensuring a smooth customer journey from initial inquiry to resolution. The role also involves supporting sales consultants, developing leads, and promoting the agency's products and services. Strong communication skills, both verbal and written, are essential, as is a proactive approach to identifying and solving issues that may arise during customer interactions.
The agency values ongoing training and support, offering opportunities for you to enhance your knowledge of products, regulations, and customer service techniques. The Insurance Customer Service Representative position is compensated with a competitive base salary and commission structure, along with benefits such as personal leave, a retirement plan, and a personal life policy. Bilingual abilities in English and Spanish are highly regarded, broadening your ability to serve a diverse client base effectively.
By joining the agency as an Insurance Customer Service Representative, you become part of a team dedicated to upholding the highest standards of integrity and professionalism in the insurance field. This role is well-suited to candidates seeking long-term career growth, strong income potential, and the chance to make a meaningful impact within a trusted agency environment. If you have the required licensing, relevant experience, and a commitment to exceptional customer service, we encourage you to apply by clicking the job application button and taking the next step in your career journey.
Insurance Customer Service Representative - Summary- Engage with customers to provide insurance product information, handle service requests, and resolve inquiries efficiently and professionally.
- Support the agency's operations by promoting and servicing policies, developing leads, and contributing to team success.
- Maintain confidentiality and accuracy in managing sensitive client data and policy details.
- Work both remotely and in-office as required, demonstrating flexibility and adaptability.
- Answer incoming customer calls and respond to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Promote and build strong customer relationships by being a friendly, helpful, and engaged member of the team.
- Assist agents and team members with communication tasks and customer follow-ups.
- Develop leads, schedule appointments, and market appropriate insurance products and services.
- Provide prompt, accurate, and thorough customer service across all communication channels.
- Support sales consultants and participate in ongoing training to stay current with industry standards and procedures.
- Competitive base pay with additional commission structure based on sales performance.
- Personal leave benefits to support work-life balance.
- 401(k) retirement plan to support long-term financial security.
- Personal life policy for added protection.
- Ongoing training and professional development opportunities within the agency.
- Active Property & Casualty license (required).
- Minimum of 1 year of experience working with State Farm and ECRM (Salesforce) systems (required).
- Ability to work a consistent schedule, Monday through Friday, 9:00 a.m. – 5:00 p.m. ET.
- Bilingual in English and Spanish is a plus.
- Proactive approach to problem-solving and ability to work independently in a remote environment.
- Strong sales experience and excellent communication skills, both written and verbal.
- Demonstrated organizational skills and attention to detail.
- Licensed insurance professional with comprehensive understanding of the State Farm Agency model and market area operations.
- Experienced in customer service, sales, and use of ECRM/Salesforce platforms.
- Skilled relationship builder with a commitment to providing exceptional customer experiences.
- Flexible, adaptable, and capable of thriving in both remote and in-office settings.
- Motivated by commission opportunities and long-term career advancement within the insurance industry.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- If you are seeking a dynamic position with flexibility, growth potential, and the chance to make a real impact, apply now by clicking the job application button.